Onsite Service Coordinator & Dispatcher

Siemens; Los Angeles (CA); On-site; USD 54,000 - 93,000; Full time

Job summary

Siemens seeks a Service Coordinator/Dispatcher for an onsite role in Rosemead, CA, with occasional travel to Cypress, CA for meetings. You will coordinate onsite and remote service activities from demand creation through delivery, acting as the main customer contact to ensure expectations are met.

Responsibilities include scheduling resources, processing service requests, tracking parts and subcontractors, and evaluating costs.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Excellent organizational and interpersonal skills with attention to detail.
• Ability to read and understand customer service contracts; strong communication.
• Experience supporting executives and handling data with MS Office and business systems.

Responsibilities

• Coordinate onsite and remote service activities from demand creation to delivery.
• Schedule resources and act as primary contact for service customers.
• Handle service requests via phone or email and generate work orders.
• Track parts/subcontractors and monitor costs against service scopes.
• Follow up post-service to ensure customer satisfaction.

Skills

Organizational skills

Interpersonal skills

Reading contracts

Verbal and written English

Education

High school diploma or GED

Associate degree

Tools

MS Word

MS Excel

SAP

Adobe

Job description

Siemens seeks a Service Coordinator/Dispatcher for an onsite role in Rosemead, CA, with occasional travel to Cypress, CA for meetings. You will coordinate onsite and remote service activities from demand creation through delivery, acting as the main customer contact to ensure expectations are met.

Responsibilities include scheduling resources, processing service requests, tracking parts and subcontractors, and evaluating costs.