Houston Service Dispatch Coordinator – Customer-Focused

Siemens; Houston (TX); On-site; USD 38,000 - 66,000; Full time

Job summary

Siemens Houston seeks a Service Coordinator/Dispatcher to manage onsite and remote service activities from demand to close-out. You will schedule resources, act as the primary customer contact, and ensure commitments are met for service orders.

Key tasks include handling requests by phone or email, coordinating parts and subcontractors, and assessing costs and scope of work for invoicing. Strong English communication and SAP experience are preferred.

Qualifications

• High school diploma or GED required.
• Ability to read and understand customer service contracts.
• Experience with Microsoft Office and SAP.
• Verbal and written communication skills in English.
• Legally authorized to work in the United States without sponsorship.

Responsibilities

• Coordinate the delivery of onsite and remote service activities from demand creation through delivery and close-out.
• Ensure customer expectations and commitments are met by scheduling and dispatching resources.
• Act as primary contact for service customers to ensure expectations are met.
• Handle incoming service requests via phone or email, creating a service work order and scheduling personnel.
• Schedule resources to support standard service agreements.
• Make decisions on scheduling and movement of resources and materials based on urgency and availability.
• Order and track parts and subcontractors for maintenance plans and service calls.
• Evaluate time-and-material service orders for costs and scope; process invoices per billing practices.
• Follow up with customers after completion to ensure satisfaction.

Skills

Organizational skills

Interpersonal skills

Contract comprehension

English communication

Microsoft Office

Education

High school diploma or GED

Associate degree

Tools

SAP

Job description

Siemens Houston seeks a Service Coordinator/Dispatcher to manage onsite and remote service activities from demand to close-out. You will schedule resources, act as the primary customer contact, and ensure commitments are met for service orders.

Key tasks include handling requests by phone or email, coordinating parts and subcontractors, and assessing costs and scope of work for invoicing. Strong English communication and SAP experience are preferred.