Hybrid Remote Service Coordination Supervisor

Siemens Mobility; Washington; Hybrid; USD 74,000 - 126,000; Full time

Job summary

Siemens Mobility is seeking a Service Coordinator Supervisor to lead a team responsible for the customer’s service experience across our Laurel, MD operations. You will manage setup, planning, scheduling, and dispatch of onsite and remote service activities, ensuring data-driven services meet commitments.

You will supervise, train, and mentor Service Coordinators, act as escalation point for scheduling concerns, coordinate with Operations Managers, and support project profitability through cost

Qualifications

• High school diploma or state-recognized GED.
• 2+ years of experience in customer service, field coordination, administration, or operations.
• Ability to read and understand customer service contracts.
• Experience with Microsoft Office and business software systems (e.g., SAP).
• Verbal and written communication skills in English.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Responsibilities

• Supervise, train, and mentor a team of Service Coordinators; set goals, monitor performance, conduct employee review meetings, and schedule formal training.
• Act as the point of escalation for customers with concerns over scheduling and dispatching.
• Coordinate with Operations Managers to align availability and scheduling of staff technicians and specialists.
• Complete service request and dispatch documentation.
• Review, process, and distribute service documentation through the SAP service platform.
• Supervise Service Coordinators to ensure accurate creation of Debit Note Requests (DNRs/Billing) for Time and Material service orders.
• Support project profitability through cost containment procedures and processes.
• Travel between branch locations as needed.

Skills

Organizational skills

Interpersonal skills

Contracts literacy

Microsoft Office / SAP

English communication

US work authorization

Education

High school diploma or GED

Tools

SAP

Microsoft Office

Job description

Siemens Mobility is seeking a Service Coordinator Supervisor to lead a team responsible for the customer’s service experience across our Laurel, MD operations. You will manage setup, planning, scheduling, and dispatch of onsite and remote service activities, ensuring data-driven services meet commitments.

You will supervise, train, and mentor Service Coordinators, act as escalation point for scheduling concerns, coordinate with Operations Managers, and support project profitability through cost