Service Dispatcher & Logistics Coordinator

Siemens Mobility; Georgia; On-site; USD 38,000 - 66,000; Full time

Job summary

Siemens Mobility in Houston, TX is seeking a Service Coordinator / Dispatcher to manage onsite and remote service activities from demand creation through delivery and close-out. You will schedule and dispatch resources to meet customer expectations.

The role requires a high school diploma, strong organizational and interpersonal skills, ability to read contracts, and proficiency with Microsoft Office and SAP.

Qualifications

• High school diploma or GED
• Ability to read and understand customer service contracts
• English communication skills
• Experience with Microsoft Office and SAP

Responsibilities

• Coordinate delivery of onsite and remote service activities from demand creation through delivery and close-out.
• Act as primary point of contact for service customers to ensure expectations are met.
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
• Schedule resources to support standard service agreements.
• Handle decisions regarding scheduling and movement of resources and material based on service calls, urgency, and availability.
• Order and track parts and subcontractors for maintenance plans and service calls using the service platform.
• Evaluate time-and-material service orders for completed costs and scope; process invoices per standard billing practices.
• Proactively follow up with customers after service to ensure satisfaction with quality of work.

Skills

Organizational skills

Interpersonal skills

Contract comprehension

English communication

Work authorization

Contract reading ability

Tools

SAP

Microsoft Office

Job description

Siemens Mobility in Houston, TX is seeking a Service Coordinator / Dispatcher to manage onsite and remote service activities from demand creation through delivery and close-out. You will schedule and dispatch resources to meet customer expectations.

The role requires a high school diploma, strong organizational and interpersonal skills, ability to read contracts, and proficiency with Microsoft Office and SAP.