Onsite Service Center Supervisor - Healthcare Scheduling

Jobtome; Hubbard (TX); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Profit sharing

403(b) retirement plan

Paid time off (PTO)

Paid holidays

Job summary

Yakima Valley Farm Workers Clinic in Salem, Oregon, is seeking a Service Center Supervisor to lead our onsite service center team. You will directly supervise about 19 scheduling coordinators who handle patient calls and texts and schedule appointments across multiple clinics in Oregon and Washington.

This full-time, onsite role emphasizes coaching, performance management, and process improvement. As part of a larger regional team of over 40 coordinators, you will monitor metrics, drive

Qualifications

• High School Diploma or GED; an associate's degree is preferred.
• Five years of call center, service center, or supervisory experience.
• Associate's Degree may substitute 2 years' experience.
• Bachelor's Degree may substitute 4 years' experience.
• Call center experience, preferably in healthcare.
• Bilingual English/Spanish preferred with differential pay.

Responsibilities

• Formulates and implements policies, procedures, and processes that meet organizational standards.
• Assists in formulation and management of performance targets for individuals and teams.
• Monitors and analyzes key performance metrics (call volume, queue times, satisfaction).
• Acts as liaison between call center and clinics scheduling coordinators.
• Updates and maintains scheduling protocols for all clinics served.
• Creates improvement plans to optimize procedures and staff engagement.
• Participates in Clinic Leadership meetings and reports results to the Clinic Director.

Education

High School Diploma or GED

Associate's Degree preferred

Bachelor's Degree may substitute 4 years' experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Yakima Valley Farm Workers Clinic in Salem, Oregon, is seeking a Service Center Supervisor to lead our onsite service center team. You will directly supervise about 19 scheduling coordinators who handle patient calls and texts and schedule appointments across multiple clinics in Oregon and Washington.

This full-time, onsite role emphasizes coaching, performance management, and process improvement. As part of a larger regional team of over 40 coordinators, you will monitor metrics, drive