Onsite Healthcare Scheduling Center Lead

Jobtome; Mehama (OR); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Bilingual pay premium

Profit sharing / 403(b)

Paid time off & holidays

Job summary

Yakima Valley Farm Workers Clinic in Salem, OR is seeking a Service Center Supervisor to lead about 19 scheduling coordinators and oversee a regional team of over 40. The role focuses on coaching, performance management, and improving call center operations to deliver timely patient care.

Candidates with 5 years in call center supervision and strong communication skills are preferred; bilingual English/Spanish is a plus. This is a full-time, onsite leadership position with comprehensive benefits.

Qualifications

• GED or high school diploma required; associates or bachelor may substitute experience.
• Five years of call center or supervision experience in customer service.
• Bilingual English/Spanish preferred; ability to communicate at a high level for bilingual differential pay.

Responsibilities

• Formulates and implements policies and procedures to meet organizational standards.
• Manages performance targets for individuals and teams.
• Monitors call volume, queue times, abandonment, and customer satisfaction metrics.
• Acts as liaison between call center and clinics; updates scheduling protocols.
• Creates improvement plans to optimize procedures and staff engagement.
• Participates in Clinic Leadership meetings and reports results to the Clinic Director.
• Coaches, mentors, and trains staff; conducts performance evaluations and recruitment.

Skills

Leadership

Coaching

Communication

Performance monitoring

Education

High School Diploma or GED

Associate's Degree may substitute 2 years experience

Bachelor's Degree may substitute 4 years experience

Tools

10-key

Outlook

Word

Excel

PowerPoint

Job description

Yakima Valley Farm Workers Clinic in Salem, OR is seeking a Service Center Supervisor to lead about 19 scheduling coordinators and oversee a regional team of over 40. The role focuses on coaching, performance management, and improving call center operations to deliver timely patient care.

Candidates with 5 years in call center supervision and strong communication skills are preferred; bilingual English/Spanish is a plus. This is a full-time, onsite leadership position with comprehensive benefits.