Onsite Service Center Lead: Scheduling & Care

Jobtome; Hubbard (TX); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Paid holidays

Job summary

Yakima Valley Farm Workers Clinic seeks a Service Center Supervisor in Salem, OR to lead a team of about 19 scheduling coordinators across clinics in Oregon and Washington. You will coach, monitor performance, and ensure timely, high-quality patient care while occasionaly stepping in to support the team during busy periods.

The role emphasizes hands-on leadership, process improvement, and collaboration with clinic leadership to deliver consistent patient experiences.

Qualifications

• Five years of call center or supervisory experience.
• Bilingual English/Spanish preferred.
• Experience coordinating scheduling and patient communications.

Responsibilities

• Formulates and enforces scheduling policies and procedures.
• Leads, coaches and develops scheduling coordinators.
• Monitors performance metrics (call volume, queue times, satisfaction) and implements improvements.
• Acts as liaison between call center and clinics.

Skills

Leadership

Call center experience

Bilingual English/Spanish

Education

High School Diploma

Associate's Degree preferred

Tools

Microsoft Office

Job description

Yakima Valley Farm Workers Clinic seeks a Service Center Supervisor in Salem, OR to lead a team of about 19 scheduling coordinators across clinics in Oregon and Washington. You will coach, monitor performance, and ensure timely, high-quality patient care while occasionaly stepping in to support the team during busy periods.

The role emphasizes hands-on leadership, process improvement, and collaboration with clinic leadership to deliver consistent patient experiences.