Onsite Service Center Lead: Healthcare Scheduling

Jobtome; Turner (WA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan

Paid time off

Job summary

Yakima Valley Farm Workers Clinic is seeking a hands-on Service Center Supervisor to lead our Salem, Oregon scheduling center. You will manage approximately 19 scheduling coordinators handling patient calls and texts, driving performance and quality, and collaborating with clinics across Oregon and Washington.

You’ll coach and develop staff, monitor call metrics, and step in during peak times to support the team.

Qualifications

• Minimum High School Diploma or GED; Associate's Degree preferred.
• Five years of call center, service center, or supervisory experience in healthcare preferred.
• Bilingual (English/Spanish) preferred; ability to communicate at level 9 for bilingual pay.

Responsibilities

• Lead scheduling coordinators and supervise daily operations.
• Monitor performance metrics and provide coaching to improve service levels.
• Develop and implement scheduling policies and processes across clinics.
• Collaborate with Clinic Leadership and report results to the Clinic Director.
• Recruit, onboard, and manage staff; ensure patient experience targets are met.

Skills

Call center leadership

Customer service

Communication

Coaching & development

Education

High School Diploma or GED

Associate's Degree preferred

Bachelor's Degree may substitute experience

Tools

Microsoft Office

Job description

Yakima Valley Farm Workers Clinic is seeking a hands-on Service Center Supervisor to lead our Salem, Oregon scheduling center. You will manage approximately 19 scheduling coordinators handling patient calls and texts, driving performance and quality, and collaborating with clinics across Oregon and Washington.

You’ll coach and develop staff, monitor call metrics, and step in during peak times to support the team.