Scheduling Team Leader - 12hr

The Kenan Advantage Group; Irving (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

The Kenan Advantage Group in Irving, TX is seeking a Senior Dispatch Supervisor to lead daily operations planning and scheduling activities. You will coordinate teams, monitor KPIs, and drive process improvements to ensure on-time deliveries and proactive issue resolution.

In this senior role, you will develop daily operating plans, coach staff, and collaborate with field personnel and external customers. A strong problem-solving mindset and excellent communication are essential for success.

Qualifications

• HS diploma or equivalent; degree preferred not required
• 5+ years of increasing experience in dispatch/scheduling
• Knowledge of federal and state regulations pertaining to transportation industry
• Demonstrated problem solving ability
• Excellent written and oral communication
• Excellent personal skills and positive attitude to create buy-in for changes

Responsibilities

• Assist manager in development of daily operating plans
• Prevent and proactively work against claims through execution of daily operating plan
• Participate in hiring, training, accountability, disciplining and development of team personnel
• Collaborate with manager to facilitate and communicate team huddles
• Achieve KPIs related to volume generation, service performance, load ratio, and claims performance
• Review KPI scorecards, execute opportunities of improvement and coach team members
• Evaluate current scheduling plans for accuracy and KPIs, coach teams on issues
• Communicate with field personnel on driver/staff coaching opportunities for KPIs
• Act as first point of contact for external customer questions, issues or requests (day deals)
• Work with outside sales and internal customers on filling capacity
• Proactively communicate to customers on ETAs, sourcing issues, driver / equipment issues, and all other situations that impact business and document for internal tracking
• Engage daily on current shift, maximize KPIs and minimize issues by coordinating activities with Load Planner(s)
• Coordinate all efforts between Asset Specialists and Inventory Specialists to emphasize KPIs and growth

Skills

Dispatch scheduling

Regulatory knowledge

Problem solving

Communication

Team collaboration

Education

High School diploma or equivalent

Job description

Job Details

Job Location: 96 Irving TX - Irving, TX 75061, Position Type: Dispatch, Travel Percentage: None, Job Shift: Salary, Job Category: Quarterly Plan, Shift: 6:00 PM - 6:00 AM Rotational Schedule (3-4 days/week)

Position Summary

This senior role is responsible for next-level execution of daily operations plans, team(s) coordination and deep-dive analysis of scheduling team(s) processes and procedures.

Essential Functions

• Assist manager in development of daily operating plans
• Prevent and proactively work against claims through execution of daily operating plan
• Participate in the hiring, training, accountability, disciplining and continuous development of team personnel
• Collaborate with manager to facilitate and communicate team huddles
• Achieve KPIs related to volume generation, service performance, load ratio, and claims performance
• Review KPI scorecards, execute opportunities of improvement and coach team members
• Evaluate current scheduling plans for accuracy and KPIs, coach teams on issues
• Communicate with field personnel on driver/ staff coaching opportunities for KPIs
• Act as first point of contact for external customer questions, issues or requests (day deals)
• Work with outside sales and internal customers on filling capacity
• Proactively communicate to customers on ETAs, sourcing issues, driver / equipment issues, and all other situations that impact business and document for internal tracking
• Engage daily on current shift, maximize KPIs and minimize issues by coordinating activities with Load Planner(s)
• Coordinate all efforts between Asset Specialists and Inventory Specialists to emphasize KPIs and growth

Qualifications

• High School diploma or equivalent business experience; degree preferred
• 5+ years of increasing experience in dispatch/scheduling
• Knowledge of federal and state regulations pertaining to transportation industry
• Demonstrated problem solving ability
• Ability to work well in teams with staff and contractors from all departments
• Excellent written and oral communication
• Excellent personal skills and positive attitude to create buy-in for changes

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

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