Lead Operations Coordinator: Team Leader, Scheduling & Service

United Site Services, Inc; Commerce City (CO); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Medical/Pharmacy

Dental

Vision

401(k) with employer match

Paid Time Off

Job summary

United Site Services, Inc. is seeking a Lead Ops Coordinator to supervise Operations Coordinators and coordinate daily service deliveries and pickups across the assigned branch.

The role emphasizes delivering an exceptional customer experience and maintaining safety, efficiency, and compliance. You will collaborate with Operations Managers, technicians, and the customer care team to schedule routes, review driver manifests, resolve issues, and support continuous improvement in our field

Qualifications

• Computer and clerical skills with strong organization.
• Strong written and verbal communication.
• Ability to work under tight timelines and be detail-oriented.

Responsibilities

• Supervise branch Operations Coordinators' daily duties.
• Coordinate deliveries, pickups, and service schedules.
• Communicate with technicians and customers about times and issues.
• Investigate complaints and provide timely information to customers.
• Assist with routing, route sheets, and accuracy of manifests.

Skills

Microsoft Office

Clerical skills

Organized

Communication

Customer Service

Teamwork

Decision Making

Tools

Microsoft Office

Job description

United Site Services, Inc. is seeking a Lead Ops Coordinator to supervise Operations Coordinators and coordinate daily service deliveries and pickups across the assigned branch.

The role emphasizes delivering an exceptional customer experience and maintaining safety, efficiency, and compliance. You will collaborate with Operations Managers, technicians, and the customer care team to schedule routes, review driver manifests, resolve issues, and support continuous improvement in our field