Evening Dispatch Lead — Scheduling, QA & Mentoring

HighGround; Grand Prairie (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health Insurance (including Vision, 
D

401k with company matching

Paid Vacation, Sick time and Holidays

All tools and supplies provided

Bonus Potential

Advancement Potential

Job summary

Dry Force is seeking an Evening Dispatch Supervisor in Irving, TX to lead the Dispatch team and ensure efficient scheduling, high QA standards, and strong customer service. You will mentor new hires, manage performance, and coordinate with the Operations Support Manager to maintain service excellence.

The role requires weekend availability and a proactive approach to process improvements, communications, and training.

Qualifications

• Strong leadership and mentoring skills.
• Excellent communication and interpersonal skills.
• Ability to address performance and behavior issues with tact and professionalism.
• Knowledge of QA compliance and customer service best practices.
• Proactive, adaptable, and open to change.
• Problem-solving and decision-making abilities.
• Familiarity with business intelligence tools is a plus.
• Must be willing to work weekends.

Responsibilities

• Oversee day-to-day functions of the Dispatch team and ensure smooth scheduling.
• Notify Communications Manager of schedule updates and cover planned vacations.
• Address disciplinary matters and document concerns for management review.
• Maintain and contribute to the Dispatch Training Program for new hires.
• Mentor and guide new hires and trainees in the Dispatch team.
• Conduct daily QA reviews of calls and provide feedback.
• Handle customer complaints and de-escalations and route to the right department.
• Support changes to improve dispatch operations and policies.
• Assist in updating reports and schedules for the current and next day.
• Ensure the daily schedule closes with zero open jobs and forecast updates are issued.

Skills

Leadership

Mentoring

Communication

QA compliance

Customer service

Problem solving

Adaptability

BI tools

Weekend availability

Tools

BI tools

Job description

Dry Force is seeking an Evening Dispatch Supervisor in Irving, TX to lead the Dispatch team and ensure efficient scheduling, high QA standards, and strong customer service. You will mentor new hires, manage performance, and coordinate with the Operations Support Manager to maintain service excellence.

The role requires weekend availability and a proactive approach to process improvements, communications, and training.