Onsite Senior IT & Site Support Engineer

West Pharmaceutical Services, Inc; Exton, Northern (PA, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Generous PTO

Tuition assistance

Global career opportunities

Job summary

West Pharmaceutical Services, Inc. seeks a Senior Technical Site Support to manage and operate the site's IT infrastructure and End User devices in line with corporate guidelines and regulatory requirements. This is an onsite role at Exton, PA, requiring five days on site with no relocation provided.

You will collaborate with regional and global Digital and Transformation teams, supporting shop floor systems, ERP, MES, and desktop environments while ensuring compliance and security.

Qualifications

• Bachelor's Degree in Computer Science or equivalent experience.
• 3+ years IT support/IT operations, ideally in regulatory manufacturing environment.
• Experience collaborating within international teams.

Responsibilities

• Provide IT system and End-User support in the facility (Shop Floor Systems, MES, ERP, servers, LAN/WAN, devices).
• Troubleshoot and resolve IT issues.
• Maintain service catalogue and SLAs with global/regional/site IT services.
• Participate in Digital and Transformation projects and coordinate local rollouts.

Skills

Interpersonal skills

Service orientation

Communication

Self-motivation

Change management

English

Education

Bachelor's degree in Computer Science

Tools

Windows Server

Active Directory

Office 365

MS Office Suite

Network protocols

Desktop support

Job description

West Pharmaceutical Services, Inc. seeks a Senior Technical Site Support to manage and operate the site's IT infrastructure and End User devices in line with corporate guidelines and regulatory requirements. This is an onsite role at Exton, PA, requiring five days on site with no relocation provided.

You will collaborate with regional and global Digital and Transformation teams, supporting shop floor systems, ERP, MES, and desktop environments while ensuring compliance and security.