Onsite Senior End-User IT Technician

Sotera Health Services, LLC; Oak Brook (IL); On-site; USD 60,000 - 86,000; Full time

Job summary

Sotera Health Services, LLC is seeking a Senior Service Delivery Technician to provide advanced end-user computing support across our on-site environment in Oak Brook, IL. You will be the escalation point for complex hardware, software, OS, and connectivity issues, delivering high-quality service and technical guidance.

This role requires 2–5 years in desktop support, experience with Microsoft Office 365 and Active Directory, and the ability to mentor junior technicians while collaborating with

Qualifications

• Bachelor’s Degree in Computer Science or IT, or equivalent work experience.
• 2-5 years in desktop support or IT service delivery.
• Experience with Microsoft Office 365 and Active Directory.

Responsibilities

• Provide advanced support for desktop hardware, OS, and connectivity.
• Manage incidents and service requests to ensure timely resolution.
• Install and support end-user devices and applications.
• Develop documentation and assist in knowledge sharing.
• Collaborate with IT teams and vendors to resolve complex issues.

Skills

End-user computing

Desktop support

Microsoft 365

Active Directory

Remote imaging

IT ticketing systems

Customer service

Mentoring

Education

Bachelor's Degree in Computer Science or IT

Tools

Microsoft Intune

Device management tools

Remote support tools

Job description

Sotera Health Services, LLC is seeking a Senior Service Delivery Technician to provide advanced end-user computing support across our on-site environment in Oak Brook, IL. You will be the escalation point for complex hardware, software, OS, and connectivity issues, delivering high-quality service and technical guidance.

This role requires 2–5 years in desktop support, experience with Microsoft Office 365 and Active Directory, and the ability to mentor junior technicians while collaborating with