Onsite Senior Customer Service Leader

Trillium Staffing; Newark (CA); Vor Ort; USD 72.000 - 88.000; Vollzeit

Zusammenfassung

Trillium Staffing is seeking a Sr. Customer Service Representative for a full-time, direct-hire role in Newark, CA. This position is 100% onsite with an annual salary of $80,000.

The Senior CSR acts as the primary customer contact after order entry, coordinating cross-functional teams to ensure timely delivery and issue resolution. Responsibilities include open-order management, escalation handling, invoicing support, and team coaching.

Qualifikationen

• High school diploma or equivalent required; degree or certification preferred.
• Five or more years of customer service experience, preferably in manufacturing or packaging.
• Experience with ERP and order-management systems; Infor M3 experience preferred.
• Experience supporting strategic or high-demand customer accounts.
• Proficiency in Microsoft Excel, Outlook, and reporting tools.

Aufgaben

• Serve as the primary service contact for assigned customer accounts.
• Respond promptly and professionally to customer emails, calls, escalations, and information requests.
• Provide accurate updates on order status, production progress, shipment dates, tracking information, and delivery risks.

Kenntnisse

Customer service

Excel

Communication

Problem solving

Prioritization

Cross-functional coordination

Ausbildung

High school diploma

Tools

Infor M3

ERP systems

Jobbeschreibung

Trillium Staffing is seeking a Sr. Customer Service Representative for a full-time, direct-hire role in Newark, CA. This position is 100% onsite with an annual salary of $80,000.

The Senior CSR acts as the primary customer contact after order entry, coordinating cross-functional teams to ensure timely delivery and issue resolution. Responsibilities include open-order management, escalation handling, invoicing support, and team coaching.