Regional Case Management Team Lead (Onsite)

Concentrix; Fountain Valley (CA); On-site; USD 70,000 - 79,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Paid training and referral program

DailyPay access to pay early

Job summary

Concentrix in Newark, CA is seeking a Team Leader Regional Case Management to supervise a group of call center associates and drive performance through coaching and accountability.

The role requires at least 1 year in call center management and automotive industry exposure, with a high school diploma or GED; an Associate's degree is preferred. It is an onsite role with growth and training opportunities.

Qualifications

• Experience in call center management, required.
• Experience in automotive industry or related fields, required.
• Must reside within 20-mile radius of Newark, CA.
• High School Diploma or GED.
• Associate's degree preferred.

Responsibilities

• Supervise a group of call center associates daily.
• Coach staff to meet weekly performance metrics.
• Identify performance issues and implement improvement plans.
• Ensure KPIs and financial targets are met.
• Lead team meetings and organize activities.
• Stay updated on policies and processes.
• Participate in manager development training.
• Promote Concentrix values and support team members.

Skills

Call center management

Leadership

Coaching & development

Communication skills

Performance management

Education

High School Diploma or GED

Associate's degree preferred

Job description

Concentrix in Newark, CA is seeking a Team Leader Regional Case Management to supervise a group of call center associates and drive performance through coaching and accountability.

The role requires at least 1 year in call center management and automotive industry exposure, with a high school diploma or GED; an Associate's degree is preferred. It is an onsite role with growth and training opportunities.