Onsite Seller Logistics & Onboarding Specialist

intellipro; Bellevue (WA); On-site; USD 43,000 - 59,000; Full time

Job summary

IntelliPro seeks a Seller Operations Specialist to support seller onboarding onto logistics programs on a major social commerce platform. The role involves being the primary contact for onboarding, resolving issues, and driving adoption of optimized logistics solutions for sellers, including live and auction sellers.

You will own the launch pipeline, coordinate ERP/OMS integration, and train sellers on logistics tools and best practices. Onsite in Seattle/Los Angeles with a 6-month contract.

Qualifications

• Bachelor's degree or above in logistics, supply chain, operations management, data analysis, or business.
• 2+ years of experience in logistics, customer service, or operations.
• Strong data processing and analytical skills, with Excel or similar tools.
• Clear, structured thinking with strong project management awareness.
• Strong communication and cross-functional coordination skills.
• Mandarin fluency preferred for 3–4 of 7 open positions, to support Chinese-speaking sellers.

Responsibilities

• Identify which sellers are the best fit for the platform's logistics solutions based on order volume, SKU characteristics, and business model, and drive adoption of the right solution.
• Own the seller launch process end-to-end, including system integration (ERP/OMS), logistics account setup, and shipping label tool configuration.
• Resolve logistics exceptions such as lost packages and delivery delays within a 24-hour target, coordinating internal and external resources as needed.
• Monitor seller fulfillment performance, proactively identify risk, and support process improvements based on seller feedback and operational data.
• Conduct seller training sessions on logistics tools and best practices.
• Document processes, SOPs, and issue-resolution workflows to support consistent onboarding and operations.
• Support special projects such as industry research and competitive benchmarking as needed.

Skills

Data analysis

Excel

Project management

Communication

Cross-functional

Education

Bachelor's degree or above

Tools

ERP/OMS

Excel

Job description

IntelliPro seeks a Seller Operations Specialist to support seller onboarding onto logistics programs on a major social commerce platform. The role involves being the primary contact for onboarding, resolving issues, and driving adoption of optimized logistics solutions for sellers, including live and auction sellers.

You will own the launch pipeline, coordinate ERP/OMS integration, and train sellers on logistics tools and best practices. Onsite in Seattle/Los Angeles with a 6-month contract.