Client Success & Security Operations Manager

Prosegur; Tallahassee (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

401K/403b Plan

Job summary

Prosegur in Tallahassee, FL is seeking an Account Manager to own client satisfaction, contract delivery, and team performance for assigned accounts. You’ll lead site leadership and officer teams, ensure post orders are executed, manage scheduling and overtime, and drive KPI results (safety, service quality, attrition).

You will translate the Statement of Work into daily execution, maintain SOPs, proactively resolve service issues and escalations, and partner with Recruiting to maintain pipeline

Qualifications

• 3–5+ years of progressive leadership in contract security, facilities, hospitality, or related operations (account/site management preferred).
• Proven client-facing experience with strong service recovery and stakeholder management skills.
• Working knowledge of security operations, incident management, and post order development.
• Familiarity with state security guard licensing requirements and training standards.
• Strong written and verbal communication; able to create concise reports and SOPs.

Responsibilities

• Client Success & Relationship Management: serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs.
• Translate the Statement of Work (SOW) into daily execution; maintain current post orders and SOPs.
• Proactively resolve service issues and escalations; develop corrective action plans and follow-through.
• Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health.
• Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training.
• Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles.
• Enforce policies and standards consistently; recognize and reward strong performance.
• Foster a culture of safety, professionalism, and continuous improvement.
• Lead incident response and reporting; partner with GM/HR on investigations.

Skills

Leadership

Client Relationship

Operations Management

Scheduling

Data-driven decisions

Communication

Education

High school diploma or GED

State/local security licenses

Tools

Winteam

MS Office

Job description

Prosegur in Tallahassee, FL is seeking an Account Manager to own client satisfaction, contract delivery, and team performance for assigned accounts. You’ll lead site leadership and officer teams, ensure post orders are executed, manage scheduling and overtime, and drive KPI results (safety, service quality, attrition).

You will translate the Statement of Work into daily execution, maintain SOPs, proactively resolve service issues and escalations, and partner with Recruiting to maintain pipeline