Account Manager - Security

Prosegur; San Carlos (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

Prosegur in San Carlos, CA is seeking an Account Manager to lead client satisfaction, contract delivery, and team performance onsite. You will supervise site leadership, manage post orders, schedules, and KPI results, while ensuring safety and compliance with licensing and training requirements.

You will drive client success, coordinate with operations and recruiting, and report on progress and risks to senior management. This role is on-site, with occasional requirements for emergency coverage.

Qualifications

• 3-5+ years of progressive leadership in contract security, facilities, hospitality, or related operations.
• Proven client-facing experience with strong service recovery and stakeholder management skills.
• Working knowledge of security operations, incident management, and post order development.
• Familiarity with state security guard licensing requirements and training standards.
• Comfortable with scheduling systems such as WinTeam and MS Office; data-driven decision-making.
• Strong written and verbal communication; able to create concise reports and SOPs.
• Ability to walk/stand for extended periods during site tours/inspections; occasional lifting up to 25 lbs.
• Work may include indoor/outdoor environments and variable weather; occasional evenings/weekends for emergencies or client needs.

Responsibilities

• Client Success & Relationship Management: Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs.
• Translate the SOW into daily execution; maintain current post orders and SOPs.
• Proactively resolve service issues and escalations; develop corrective action plans and follow-through.
• Operational Excellence: Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health.
• Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training.
• Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles.
• Enforce policies and standards consistently; recognize and reward strong performance.
• Foster a culture of safety, professionalism, and continuous improvement.
• Compliance & Risk: Ensure compliance with client requirements, state/local licensing, and company policy.
• Lead incident response and reporting (near misses, injuries, property damage, workplace violence).
• Partner with the GM/HR on investigations, accommodations, and documentation best practices.

Skills

Leadership experience

Client-facing

Security operations knowledge

Scheduling systems (WinTeam)

MS Office proficiency

Communication skills

Mobility/physical endurance

Education

High school diploma or GED

State/local security licenses (Licensing)

Tools

WinTeam scheduling

Job description

San Carlos, CA, United States of America

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largestsecurity services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects.

Job Skills / Requirements

Job overview

The AccountManagerownsclient satisfaction, contract delivery, and team performance for assigned accounts.You’lllead site leadership and officer teams, ensure post orders are executed flawlessly, manage scheduling and overtime, and drive KPI results (safety, service quality,andattrition). This role blendspeopleleadership, client relationship management, and disciplined operations.

Please note: This position is not eligible for remote work. Employees must work onsite Monday through Friday from 8:00 a.m. to 5:00 p.m.

Responsibilities and Duties

• Client Success & Relationship Management
• Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs.
• Translate the Statement of Work (SOW) into daily execution;maintaincurrent post orders and SOPs.
• Proactively resolve service issues and escalations; develop corrective action plans and follow-through.
• Operational Excellence
• Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health.
• Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training.
• Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles.
• Enforce policies and standards consistently; recognize and rewardstrong performance.
• Foster a culture of safety, professionalism, and continuous improvement.
• Compliance & Risk
• Ensure compliance with client requirements, state/local licensing, and company policy.
• Lead incident response and reporting (near misses, injuries, property damage, workplace violence).
• Partner withthe GM/HR on investigations, accommodations, anddocumentationbest practices.

Qualifications

• 3-5+ years of progressive leadership in contract security, facilities, hospitality, or related operations (account/site management preferred).
• Proven client-facing experience with strong service recovery and stakeholder management skills.
• Working knowledge of security operations, incident management, and post order development.
• Familiarity with state security guard licensing requirements and training standards.
• Comfortable with scheduling systemssuch asWinteamand MS Office; data-driven decision-making.
• Strong written and verbal communication; able to create concise reports and SOPs.
• Ability to walk/stand for extended periods during site tours/inspections; occasionallifting upto 25 lbs.
• Work may include indoor/outdoor environments and variable weather; occasional evenings/weekends for emergencies or client needs.

Education & Licensing

• High school diploma or GEDrequired;
• Must hold/obtain andmaintainany required state/local security licenses and permits for assigned sites.
• A current CPR certification is required; candidates who are not currently certified must successfully obtain certification prior to their first day of training.
• Valid driver’s license and acceptable driving record (if role requires driving between sites).

CA PPO 120931#WER123

Education Requirements (All)

High School Diploma

Certification Requirements (All)

Security License, Level I , Level II, Level III
Adult and Pediatric First Aid/CPR/AED Certification

Additional Information / Benefits

At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well-being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits:

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K/403b Plan