Onsite Second-Shift Workforce Operations Lead

Impact Workforce Solutions; Muncie (IN); On-site; USD 55,000 - 70,000; Full time

Job summary

Impact Workforce Solutions leads the second-shift workforce at a busy manufacturing facility in Muncie, IN. You will confirm shift headcount, align schedules, monitor attendance, and maintain accurate records to ensure safe, efficient production.

You will also update HRIS data, partner with client leaders on staffing plans, coach team members, and handle performance and attendance concerns while upholding confidentiality and safety standards.

Qualifications

• 1–3 years in staffing operations, manufacturing supervision, workforce coordination, HR/employee relations, production leadership, or similar.
• Background supporting or leading high-volume workforces.
• Professional approach to sensitive employee issues and strict confidentiality.
• Proficiency with Microsoft Office.
• Hands-on with HRIS or workforce management systems (UKG a plus).
• Familiarity with Vendor Management Systems (VMS).
• Bachelor’s degree in business, HR, or related field—or equivalent experience.

Responsibilities

• Confirm headcount at shift start, align schedules and coverage to meet production goals, and quickly resolve gaps.
• Monitor attendance and timekeeping; maintain accurate, real-time workforce records.
• Update HRIS/workforce systems with staffing and employee details; generate insights as needed.
• Serve as the primary 2nd-shift contact, answering questions and resolving workplace concerns.
• Coach team members; document performance, address attendance issues, and manage corrective actions and terminations when necessary.
• Partner with client supervisors and operations managers on staffing plans, workforce updates, and resolving operational challenges.
• Support engagement and retention initiatives to build a stable, motivated workforce.
• Document incidents and reinforce safety procedures and reporting.
• Ensure adherence to company policies and workplace safety standards.

Skills

Leadership

Communication

Problem solving

Organization

Microsoft Office

Education

Bachelor’s degree in business or HR

Equivalent experience

Tools

Excel

HRIS

UKG

VMS

Job description

Impact Workforce Solutions leads the second-shift workforce at a busy manufacturing facility in Muncie, IN. You will confirm shift headcount, align schedules, monitor attendance, and maintain accurate records to ensure safe, efficient production.

You will also update HRIS data, partner with client leaders on staffing plans, coach team members, and handle performance and attendance concerns while upholding confidentiality and safety standards.