Workforce Staffing Operations Supervisor

Impact Workforce Solutions; Muncie (IN); On-site; USD 55,000 - 70,000; Full time

Job summary

Impact Workforce Solutions leads the second-shift workforce at a busy manufacturing facility in Muncie, IN. You will confirm shift headcount, align schedules, monitor attendance, and maintain accurate records to ensure safe, efficient production.

You will also update HRIS data, partner with client leaders on staffing plans, coach team members, and handle performance and attendance concerns while upholding confidentiality and safety standards.

Qualifications

• 1–3 years in staffing operations, manufacturing supervision, workforce coordination, HR/employee relations, production leadership, or similar.
• Background supporting or leading high-volume workforces.
• Professional approach to sensitive employee issues and strict confidentiality.
• Proficiency with Microsoft Office.
• Hands-on with HRIS or workforce management systems (UKG a plus).
• Familiarity with Vendor Management Systems (VMS).
• Bachelor’s degree in business, HR, or related field—or equivalent experience.

Responsibilities

• Confirm headcount at shift start, align schedules and coverage to meet production goals, and quickly resolve gaps.
• Monitor attendance and timekeeping; maintain accurate, real-time workforce records.
• Update HRIS/workforce systems with staffing and employee details; generate insights as needed.
• Serve as the primary 2nd-shift contact, answering questions and resolving workplace concerns.
• Coach team members; document performance, address attendance issues, and manage corrective actions and terminations when necessary.
• Partner with client supervisors and operations managers on staffing plans, workforce updates, and resolving operational challenges.
• Support engagement and retention initiatives to build a stable, motivated workforce.
• Document incidents and reinforce safety procedures and reporting.
• Ensure adherence to company policies and workplace safety standards.

Skills

Leadership

Communication

Problem solving

Organization

Microsoft Office

Education

Bachelor’s degree in business or HR

Equivalent experience

Tools

Excel

HRIS

UKG

VMS

Job description

Workforce Staffing Operations SupervisorLocation: Muncie, IN (Onsite)Training Schedule: 1st shift for up to 30 daysRegular Schedule: 2nd Shift, Monday–Friday, 3:00 PM–11:30 PMRole OverviewStep into the hub of second-shift workforce operations inside a busy manufacturing facility. You’ll be the on-the-ground leader ensuring the right people are in the right place at the right time, that time and attendance are precise, and that employees have the support they need to perform safely and successfully. You’ll collaborate closely with client supervisors and operations leaders to keep production running smoothly and efficiently.A Day in the Life (3:00 PM – 11:30 PM)Confirm headcount at shift start, align schedules and coverage to meet production goals, and quickly resolve gaps.Monitor attendance and timekeeping; maintain accurate, real-time workforce records.Update HRIS/workforce systems with staffing and employee details; generate insights as needed.Serve as the primary 2nd-shift contact, answering questions and resolving workplace concerns.Coach team members; document performance, address attendance issues, and manage corrective actions and terminations when necessary.Partner with client supervisors and operations managers on staffing plans, workforce updates, and resolving operational challenges.Support engagement and retention initiatives to build a stable, motivated workforce.Document incidents and reinforce safety procedures and reporting.Ensure adherence to company policies and workplace safety standards.What You Bring1–3 years in staffing operations, manufacturing supervision, workforce coordination, HR/employee relations, production leadership, or similar.Background supporting or leading high-volume workforces.Clear communicator with strong leadership, organization, and problem-solving skills.Professional approach to sensitive employee issues and strict confidentiality.Proficiency with Microsoft Office.Preferred QualificationsExperience in manufacturing, production, or industrial settings.Hands-on with HRIS or workforce management systems (UKG a plus).Familiarity with Vendor Management Systems (VMS).Bachelor’s degree in business, HR, or related field—or equivalent experience.Tools You’ll UseATSExcelMicrosoft OfficeVMSProficiencies That Help You ThriveRecruiting and high-volume staffingTraining coordinationEmployee engagement and retentionOnsite people leadership in manufacturing environmentsEmployee relations and HR fundamentalsProduction support and administrative rigorMultitasking and organizationAbout Impact Workforce SolutionsFor more than two decades, Impact Workforce Solutions has delivered customized human capital solutions across industries. We invest in partnerships, develop our people, and engineer operational answers that help clients and employees succeed.