Onsite Scale Clerk & Customer Service Specialist

Watco Transloading; Sauget (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Watco is hiring an Industrial Scale House Clerk / Customer Service Representative at the Sauget, IL facility. The role supports daily truck traffic and terminal operations, coordinating inbound and outbound loads while ensuring accurate documentation and smooth traffic flow through the terminal.

Onsite position with daytime hours and occasional weekends/overtime. Candidates should have computer skills, attention to detail, and the ability to communicate clearly with drivers, customers, and

Qualifications

• Proficiency with computers and Microsoft Office.
• Successful completion of a pre-employment background check and drug screen.
• Ability to communicate effectively, both orally and in writing, providing clear information, explanations, and instructions in a professional manner.
• Ability to maintain a high level of attention to detail in all tasks.
• Ability to maintain composure and effectiveness during periods of peak workload or frequent interruptions.
• Ability to recognize and define problems, identify resources, and implement viable solutions.
• Ability to organize work, set priorities, and meet deadlines with minimal supervision.
• Sound judgment and ability to work independently when needed.

Responsibilities

• Respond to customer inquiries via phone, email, and in person, providing timely and professional support
• Provide excellent customer service with patience, courtesy, and professionalism
• Work closely with customers to ensure their satisfaction
• Coordinate incoming orders with internal teams
• Coordinate product delivery with outside carriers
• Prepare accurate documentation and maintain required records
• Perform accurate data entry, including dual verification of critical information when required
• Provide general administrative support, including operating office equipment and maintaining organized files and records
• Read, write, and communicate in English and perform basic math calculations to complete daily tasks accurately
• Learn from feedback, directions, and observations and apply procedures using sound judgment
• Contribute positively as part of a team, taking on additional tasks as needed
• Maintain dependable attendance and consistent performance
• Perform work in compliance with company standards, procedures, and regulatory requirements
• Demonstrate and maintain a working knowledge of Watco Safety and Operating Principles
• Contribute to continuous improvement and operational excellence
• Other duties as assigned

Skills

Computer skills

Microsoft Office

Education

High School or GED

Job description

Watco is hiring an Industrial Scale House Clerk / Customer Service Representative at the Sauget, IL facility. The role supports daily truck traffic and terminal operations, coordinating inbound and outbound loads while ensuring accurate documentation and smooth traffic flow through the terminal.

Onsite position with daytime hours and occasional weekends/overtime. Candidates should have computer skills, attention to detail, and the ability to communicate clearly with drivers, customers, and