Onsite Robotics Support Engineer — Fort Worth

Locus Robotics; Fort Worth (TX); On-site; USD 50,000 - 90,000; Full time

Job summary

Locus Robotics is seeking an Onsite Support Engineer, Robotics, to be the face of the company at a customer site in Fort Worth, TX. You will combine hands-on troubleshooting with operational problem-solving and customer relationship management to ensure our autonomous robots deliver exceptional results daily.

The role requires onsite attendance Monday through Friday from 9:00 AM to 5:00 PM local time, with a base salary range of $50k to $90k annually, plus bonus and equity depending on

Qualifications

• Bachelor’s degree in a technical field is required.
• 1+ years in warehouse ops, robotics, or tech customer-facing roles.
• Familiar with warehouse picking workflows and productivity metrics.
• Hands-on troubleshooting hardware or software systems.
• Strong analytical skills to translate data into improvements.
• Ability to work in fast-paced, ambiguous environments.
• Cross-functional collaboration and influencing without authority.
• Self-motivated with ownership and accountability.
• Willingness to be on-site daily at customer locations.

Responsibilities

• Serve as the onsite owner of the Locus robotic fleet, monitoring system health, robot activity, and workflows to maximize uptime.
• Proactively manage workflows to meet throughput targets and KPIs.
• Troubleshoot and repair robots onsite to maintain uptime and stability.
• Conduct onsite testing, validation, and performance analysis to support product development.
• Provide structured feedback on system performance, usability, and edge cases.
• Analyze throughput, UPH, Lines Per Hour, and utilization to generate insights.
• Coordinate with customer operations and internal teams to communicate issues and priorities.
• Assist in developing SOPs and playbooks for future deployments.

Skills

Warehouse operations experience

Robotics & automation

Technical customer-facing

Analytical skills

Cross-functional collaboration

Ownership mindset

On-site readiness

Physical stamina

Excellent English

Education

Bachelor’s Degree in Engineering, Computer Science, Industrial Engineering, or related technical field

Job description

Locus Robotics is seeking an Onsite Support Engineer, Robotics, to be the face of the company at a customer site in Fort Worth, TX. You will combine hands-on troubleshooting with operational problem-solving and customer relationship management to ensure our autonomous robots deliver exceptional results daily.

The role requires onsite attendance Monday through Friday from 9:00 AM to 5:00 PM local time, with a base salary range of $50k to $90k annually, plus bonus and equity depending on