Onsite Support Engineer, Robotics

Locus Robotics; Maryland; On-site; USD 50,000 - 90,000; Full time

Job summary

Locus Robotics is seeking an Onsite Support Engineer, Robotics, to be the face of the company at a customer site in North East, MD. You will combine hands-on troubleshooting, operations optimization, and customer relationship management to ensure our autonomous robots deliver reliable results daily.

This onsite role requires daily presence Monday–Friday 9:00 AM–5:00 PM local time and a background in engineering, computer science, or related technical field with 1+ years in warehouse operations

Qualifications

• Bachelor’s degree in engineering, computer science, industrial engineering or related technical field.
• 1+ years of experience in warehouse operations, robotics, automation, or technical customer-facing roles.
• Familiarity with warehouse operations, including picking workflows, labor management, and productivity metrics.
• Hands-on troubleshooting experience with hardware or software systems or strong technical aptitude to learn quickly.
• Strong analytical skills with the ability to interpret data and translate insights into operational improvements.
• Ability to work effectively in fast-paced, ambiguous environments, especially in early-stage product deployments.
• Proven ability to work cross-functionally and influence without direct authority.
• Self-motivated with ownership and accountability.

Responsibilities

• Serve as the onsite owner of the Locus robotic fleet, monitoring system health, robot activity, task execution, and workflows to maximize uptime.
• Proactively manage and optimize workflows to meet throughput targets and KPIs.
• Perform onsite robot troubleshooting and repairs to maintain system uptime and stability.
• Conduct onsite testing, validation, and performance analysis to support product development and continuous improvement.
• Provide structured feedback on system performance, usability, and edge cases for product validation.
• Compile and analyze operational data (Throughput, UPH, Lines Per Hour, utilization) to generate actionable insights.
• Act as a liaison between customer operations and internal teams to communicate issues, priorities, and opportunities.
• Assist in developing and refining SOPs, best practices, and playbooks for future deployments.

Skills

Analytical skills

Customer-facing

On-site operations

English communication

Education

Bachelor’s Degree in Engineering/Computer Science/Industrial Engineering or related technical field

Job description

At Locus Robotics, we build AI-powered systems and intelligent robots that keep global supply chains running. Our platform combines advanced AI, real-time decision-making, and autonomous robotics to help leading companies improve efficiency, scale operations, and adapt to constant change.

Locus Robotics is a place to do meaningful work with real-world impact, where your ideas move quickly from concept to deployment. We invest in our people, encourage continuous learning, and give you the opportunity to grow your career while building technology that is used every day at global scale.

What if you could be the person who keeps cutting-edge robotics running at peak performance while becoming a trusted partner to one of our customers? As an Onsite Support Engineer, Robotics, you'll be the face of Locus Robotics at a customer site, combining hands-on technical troubleshooting, operational problem-solving, and customer relationship management to ensure our autonomous robots deliver exceptional results every day.

This role is based onsite at a customer location in North East, MD and requires an onsite presence Monday through Friday from 9:00 AM to 5:00 PM (local time).

Responsibilities

• Serve as the onsite owner of the Locus robotic fleet, proactively monitoring system health, robot activity, task execution, and workflows to maximize uptime, stability, and operational performance.
• Proactively manage and optimize workflows to ensure throughput targets and operational KPIs are achieved.
• Perform onsite robot troubleshooting and repairs as needed to maintain system uptime and operational stability
• Conduct onsite testing, validation, and performance analysis to support product development and continuous improvement.
• Support product validation efforts by providing structured feedback on system performance, usability, and edge cases.
• Compile and analyze operational data (Throughput, UPH, Lines Per Hour, utilization) to generate actionable insights and recommendations.
• Act as a liaison between customer operations and internal teams, ensuring clear communication of issues, priorities, and opportunities.
• Assist in developing and refining standard operating procedures, best practices, and playbooks for future deployments.

Qualifications

• Bachelor’s Degree in Engineering, Computer Science, Industrial Engineering, or related technical field.
• 1+ years of experience in warehouse operations, robotics, automation, or technical customer-facing roles.
• Familiarity with warehouse operations, including picking workflows, labor management, and productivity metrics.
• Hands-on experience troubleshooting hardware or software systems, or strong technical aptitude with the ability to learn quickly.
• Strong analytical skills with the ability to interpret data and translate insights into operational improvements.
• Ability to operate effectively in fast-paced, ambiguous environments, particularly in early-stage product deployments.
• Proven ability to work cross-functionally and influence without direct authority.
• Self-motivated with a strong sense of ownership and accountability.
• Willingness to work onsite daily at customer locations and adapt to operational schedules as needed.
• Ability to lift, pull, and push up to 50lbs.
• Must have the ability to frequently bend, stoop, lift, walk, and reach as part of the job requirements.
• Excellent English communication skills, both written and verbal, with the ability to engage diverse audiences effectively.

The expected base salary range for this role is $50K to $90K annually, based on external market data, plus bonus and equity. Actual offers will depend on factors such as the candidate’s experience, education, training, key or critical skills, geographic location, and current market and business conditions.

Additional Information

Locus Robotics is an equal opportunity employer.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.