Onsite Support Engineer, Robotics

Locus Robotics; Fort Worth (TX); On-site; USD 50,000 - 90,000; Full time

Job summary

Locus Robotics is seeking an Onsite Support Engineer, Robotics, to be the face of the company at a customer site in Fort Worth, TX. You will combine hands-on troubleshooting with operational problem-solving and customer relationship management to ensure our autonomous robots deliver exceptional results daily.

The role requires onsite attendance Monday through Friday from 9:00 AM to 5:00 PM local time, with a base salary range of $50k to $90k annually, plus bonus and equity depending on

Qualifications

• Bachelor’s degree in a technical field is required.
• 1+ years in warehouse ops, robotics, or tech customer-facing roles.
• Familiar with warehouse picking workflows and productivity metrics.
• Hands-on troubleshooting hardware or software systems.
• Strong analytical skills to translate data into improvements.
• Ability to work in fast-paced, ambiguous environments.
• Cross-functional collaboration and influencing without authority.
• Self-motivated with ownership and accountability.
• Willingness to be on-site daily at customer locations.

Responsibilities

• Serve as the onsite owner of the Locus robotic fleet, monitoring system health, robot activity, and workflows to maximize uptime.
• Proactively manage workflows to meet throughput targets and KPIs.
• Troubleshoot and repair robots onsite to maintain uptime and stability.
• Conduct onsite testing, validation, and performance analysis to support product development.
• Provide structured feedback on system performance, usability, and edge cases.
• Analyze throughput, UPH, Lines Per Hour, and utilization to generate insights.
• Coordinate with customer operations and internal teams to communicate issues and priorities.
• Assist in developing SOPs and playbooks for future deployments.

Skills

Warehouse operations experience

Robotics & automation

Technical customer-facing

Analytical skills

Cross-functional collaboration

Ownership mindset

On-site readiness

Physical stamina

Excellent English

Education

Bachelor’s Degree in Engineering, Computer Science, Industrial Engineering, or related technical field

Job description

At Locus Robotics, we build AI-powered systems and intelligent robots that keep global supply chains running. Our platform combines advanced AI, real-time decision-making, and autonomous robotics to help leading companies improve efficiency, scale operations, and adapt to constant change.

Locus Robotics is a place to do meaningful work with real-world impact, where your ideas move quickly from concept to deployment. We invest in our people, encourage continuous learning, and give you the opportunity to grow your career while building technology that is used every day at global scale.

What if you could be the person who keeps cutting-edge robotics running at peak performance while becoming a trusted partner to one of our customers? As an Onsite Support Engineer, Robotics, you'll be the face of Locus Robotics at a customer site, combining hands-on technical troubleshooting, operational problem-solving, and customer relationship management to ensure our autonomous robots deliver exceptional results every day.

This role is based onsite at a customer location in Fort Worth, TX, and requires an onsite presence Monday through Friday from 9:00 AM to 5:00 PM (local time).

Responsibilities

• Serve as the onsite owner of the Locus robotic fleet, proactively monitoring system health, robot activity, task execution, and workflows to maximize uptime, stability, and operational performance.
• Proactively manage and optimize workflows to ensure throughput targets and operational KPIs are achieved.
• Perform onsite robot troubleshooting and repairs as needed to maintain system uptime and operational stability
• Conduct onsite testing, validation, and performance analysis to support product development and continuous improvement.
• Support product validation efforts by providing structured feedback on system performance, usability, and edge cases.
• Compile and analyze operational data (Throughput, UPH, Lines Per Hour, utilization) to generate actionable insights and recommendations.
• Act as a liaison between customer operations and internal teams, ensuring clear communication of issues, priorities, and opportunities.
• Assist in developing and refining standard operating procedures, best practices, and playbooks for future deployments.

Qualifications

• Bachelor’s Degree in Engineering, Computer Science, Industrial Engineering, or related technical field.
• 1+ years of experience in warehouse operations, robotics, automation, or technical customer-facing roles.
• Familiarity with warehouse operations, including picking workflows, labor management, and productivity metrics.
• Hands-on experience troubleshooting hardware or software systems, or strong technical aptitude with the ability to learn quickly.
• Strong analytical skills with the ability to interpret data and translate insights into operational improvements.
• Ability to operate effectively in fast-paced, ambiguous environments, particularly in early-stage product deployments.
• Proven ability to work cross-functionally and influence without direct authority.
• Self-motivated with a strong sense of ownership and accountability.
• Willingness to work onsite daily at customer locations and adapt to operational schedules as needed.
• Ability to lift, pull, and push up to 50lbs.
• Must have the ability to frequently bend, stoop, lift, walk, and reach as part of the job requirements.
• Excellent English communication skills, both written and verbal, with the ability to engage diverse audiences effectively.

The expected base salary range for this role is $50K to $90K annually, based on external market data, plus bonus and equity. Actual offers will depend on factors such as the candidate’s experience, education, training, key or critical skills, geographic location, and current market and business conditions.

Additional Information

Locus Robotics is an equal opportunity employer.