Onsite Resident Services Coordinator (Doral Isles)

Paycom; Florida; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

FSA

401K match

Job summary

RealManage Elevated is seeking an Onsite Resident Services Coordinator for the Doral Isles community. You will be the primary contact for homeowners, residents, guests and vendors, delivering responsive service and coordinating resident programs while working onsite Monday through Friday.

Reporting to the General Manager, you will handle administrative tasks, organize front desk operations, support architectural submissions, resale packages, and help manage amenities and contractor access,

Qualifications

• 1–3 years of experience in an administrative role, customer service, hospitality, property management, or HOA/COA support.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and association management platforms.
• Ability to multitask in a fast-paced environment while providing courteous service.
• Maintain confidentiality and use sound judgment; willing to work occasional evenings or weekends.

Responsibilities

• Serve as the first point of contact for homeowners, residents, and vendors; respond to inquiries.
• Assist with architectural reviews and resale packages; coordinate communications with Boards.
• Provide front desk coverage and office support; process mail and payments; manage basic data entry.
• Coordinate vendor access, schedule routine maintenance, and track work orders.

Skills

Resident-focused service mindset

Professional communication

Problem-solving

Time and task management

Collaboration

Adaptability

Tools

Microsoft Office

Association management platforms

Job description

Role: Onsite Resident Services CoordinatorLocation: Doral, FLCommunity: Doral IslesPay Range: $20.00 per hourJob Type: Full TimeTypical Schedule: Works onsite Monday through Friday during normal business hoursCompany SummaryRealManage Elevated is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.RealManage Elevated is a values-based company with the following values as our guiding principles:Integrity: we always do the right thing.Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.Selflessness: more than teamwork; we are part of something special and much larger than any of us.Personal Relationships: we are a professional services company; people do business with people they like.Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.Join RealManage Elevated fast-growing team where energy, teamwork, innovation, and contribution are highly valued.Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.Community SummaryDoral Isles Community Association stands as a remarkable community that embodies the essence of peaceful living combined with modern amenities. This beautifully designed neighborhood features stunning landscapes filled with lush greenery, serene lakes, and meticulously maintained walking paths. Residents appreciate the exceptional clubhouse that serves as a central hub for social gatherings and recreational activities, providing an inviting atmosphere to foster community bonds. The impressive pool area is particularly noted for its aesthetic appeal and tranquility, resembling a resort-like setting perfect for relaxation or fun family afternoons. Unique attributes such as well-planned sports facilities—including basketball courts and tennis courts—offer residents varied options for physical activity in picturesque surroundings. An undeniable highlight is the vibrant atmosphere complemented by friendly neighbors who contribute positively to this close-knit community experience. Many have lauded the accessibility of various amenities within proximity, enhancing daily convenience while maintaining a sense of escape from urban life. Additionally, safety remains paramount at Doral Isles Community Association; many residents feel secure within this environment enriched by ample green spaces where children can play freely amidst nature's beauty. Ultimately, it serves not only as a residence but also as an idyllic retreat where one can enjoy both leisure and active living alike—a truly unparalleled choice in South Florida.Role SummaryThe Resident Services Coordinator serves as a primary point of contact for homeowners, residents, guests, and vendors within the community association. This role supports daily operations by providing exceptional customer service, coordinating resident services, performing administrative tasks, and ensuring smooth communication between residents, management, and service providers. The Coordinator plays a key role in promoting a positive resident experience and maintaining front office operations. The Coordinator reports to the General Manager and works onsite Monday through Friday during normal business hours.ResponsibilitiesResident Support & Customer ServiceServe as the first point of contact for homeowners, residents, and vendorsRespond to inquiries related to assessments, amenities, policies, account status, access devices, and general community informationAssist with open work orders and customer service issues, as needed, to ensure timely resolutionAssist residents in navigating HOA processes, forms, and online portals.Architectural Submissions & Resale PackagesSupport architectural review processes by assisting residents to ensure submissions are complete, tracking submissions and deposits, and coordinating communications, as needed, with residents, vendors and BoardsServe as the first point of contact to support the internal Resale Package process, including the Move-In / Move-Out process and communication with Boards to support the New Owner Orientation process and calendaring of associated eventsAdministrative & Office ManagementProvide front desk coverage and office support, including answering phones, greeting visitors, and processing mail, including CiraMailSupport financial tasks such as processing resident amenity receipts, scanning assessment payments, or coding basic invoicesCreate and track work orders in the association management systemCreate and maintain databases of current homeowner informationMaintain organized electronic and physical filing systems per association retention guidelinesVendor & Maintenance CoordinationAssist with scheduling routine maintenance and repairs for amenities and facilitiesCoordinate access for vendors, contractors, and inspectorsTrack completion of work and follow up on outstanding itemsDisclaimerThis description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.1–3 years of experience in an administrative role, customer service, hospitality, property management, or community association support (HOA/COA preferred)Strong communication and interpersonal skillsProficiency in Microsoft Office and association management platformsAbility to multitask in a fast-paced environment while providing courteous, professional serviceStrong organizational skills with attention to detail and follow-throughAbility to maintain confidentiality and use sound judgmentAvailability for occasional evening or weekend events as requiredKey CompetenciesResident-focused service mindsetProfessional communication (written and verbal)Problem-solving and conflict resolutionTime and task managementCollaboration with management, board members, and vendorsAdaptability and proactive thinkingWork EnvironmentOffice-based with frequent resident interactionMay require walking the property, visiting amenities, or completing on-site tasksOccasional participation in community events or meetings outside standard business hoursPhysical ResponsibilitiesAbility to sit for prolonged periods at a desk and work on a computer.Ability to occasionally stand, walk, bend, or reach as needed.Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.Visual acuity to read printed materials, spreadsheets, and computer screens.Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.Ability to work in a standard office environment with moderate noise levels.Ability to work a standard schedule, with occasional extended hours as required.Pay and Benefits$20.00 per hourBenefits includeMedical Insurance - Company will pay the premium for Employee Only Tier on the HSA planDental InsuranceVision InsuranceLife and Disability InsuranceHSA (Required High-Deductible Medical Plan to be eligible)FSA account for health-related expensesFSA account for dependent care expensesEducation Reimbursement for industry related classes401K match after 1 yearEmployee Assistance Program (EAP)9 paid holidays and 2 floating holidaysEEO & Values StatementRealManage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.ADA StatementRealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at [e-mail].