Onsite Resident Experience Coordinator

UDR, Inc.; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

UDR, Inc. at Estancia Villas in Austin, Texas seeks a Resident Service Specialist to coordinate resident services, move‑in coordination, and high‑quality customer service across the community.

You will use Onesite CRM, coordinate with team members, and ensure timely responses to resident inquiries while upholding company standards. This role requires attention to detail and strong communication skills in a dynamic property setting.

Qualifications

• High School Diploma or equivalent required.
• Associate degree preferred.
• Minimum of two years of office experience required.
• Minimum of two years in residential properties, rental operations, hotel or related business operations preferred.
• Valid driver's license required unless otherwise noted.

Responsibilities

• Coordinate responses to resident service issues and track move‑in satisfaction.
• Maintain company customer service standards within the community.
• Manage move‑in coordination and Onesite responsibilities.
• Provide concierge‑type customer service and resident activities coordination.
• Use CRM to manage resident relations, service requests and communications.
• Perform Resident Service Manager duties in absence of the Manager.

Skills

Customer service

Organizational skills

Interpersonal skills

Verbal/written communication

Attention to detail

Education

High School Diploma or equivalent

Associate degree

Tools

OneSite CRM

Microsoft Office

Job description

UDR, Inc. at Estancia Villas in Austin, Texas seeks a Resident Service Specialist to coordinate resident services, move‑in coordination, and high‑quality customer service across the community.

You will use Onesite CRM, coordinate with team members, and ensure timely responses to resident inquiries while upholding company standards. This role requires attention to detail and strong communication skills in a dynamic property setting.