Resident Experience Concierge

Olympus Property; Austin (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Educational Assistance

Tuition Reimbursement

Pet Insurance

401(k) Matching

Disability Insurance

Life Insurance

Paid Time Off

Career Pathing

Team Building

Job summary

Olympus Property is seeking a dedicated Resident Services Coordinator in Austin, TX. You will deliver concierge-style support to residents, coordinate guest accommodations, and drive renewal activities while maintaining a welcoming community presence.

The role emphasizes top-tier customer service, teamwork, and reliable attendance, with opportunities for growth and benefits. Evening/weekend shifts may be required.

Qualifications

• Minimum of two years of customer service experience.
• At least two years of experience in multi-family housing or hospitality preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.

Responsibilities

• Deliver outstanding customer service to residents, prospective residents, and visitors.
• Address resident questions, concerns, and complaints promptly and professionally.
• Coordinate transportation, local recommendations, restaurant reservations, and community insights.
• Oversee guest suite reservations and prepare accommodations for visitors.
• Manage lease renewals and prepare monthly renewal status reports.
• Maintain Fair Housing compliance in all interactions.

Skills

Customer service

Hospitality experience

Verbal & written communication

Team collaboration

Multitasking

Job description

Olympus Property is seeking a dedicated Resident Services Coordinator in Austin, TX. You will deliver concierge-style support to residents, coordinate guest accommodations, and drive renewal activities while maintaining a welcoming community presence.

The role emphasizes top-tier customer service, teamwork, and reliable attendance, with opportunities for growth and benefits. Evening/weekend shifts may be required.