Onsite & Remote IT Technician (I–III) – Helpdesk

JobScore, Inc.; Great Falls (MT); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Entre Technology Services is seeking a Technician I/II/III to deliver onsite and remote IT support for small and mid-sized businesses across Montana, Wyoming, and beyond. The role emphasizes clear user communication, documentation, and organized task handling in a growing team.

Responsibilities include troubleshooting hardware, software, and network issues; maintaining inventory; and supporting new hires. Requires 1–5+ years of relevant experience and a valid driver’s license.

Qualifications

• 1-5+ years helpdesk/field-onsite technical support experience providing complete network to end point support services to small and medium sized businesses.
• Experience with all Microsoft technologies, including client operating systems, Office 365, One Drive, and Sharepoint.
• Experience with Active Directory, Domain and Group Policy Administration, and Windows network administration.
• Ability to install, upgrade and troubleshoot Windows 7 and Windows 10 operating systems in domain and workgroup environments including user/PC migrations, applications and hardware replacement/troubleshooting.
• Experience with or supporting wired/wireless networks and basic networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP.
• Experience with security software for virus protection, spyware, malware, and spam.
• Experience supporting mobile devices.
• Experience with IT support delivery through remote support tools.
• Ability to come up to speed on new technologies quickly.
• Dispatcher, Technician I and Technician II escalation resource (if necessary).

Responsibilities

• Daily time entry accounting for at least 7 hours in the form of notes in service tickets.
• Monthly billing should be at least 80% or more of a typical month of about 160 hours available.
• Ability to demonstrate a high degree of business professional behaviors including punctuality, attendance, responsiveness and dependability.
• Ability to work in fast-paced environment and meet deadlines.
• Must be available for on call approximately one week every three months.
• Must be available occasionally on nights and weekends to perform off-hour maintenance and projects.
• Highly organized, self-motivated, and self-directed.
• Strong written and oral communication skills.
• Ability to create knowledge base articles and update customer documentation in IT Glue.
• Ability to lift 50+ pounds.
• Must have a valid driver’s license, insurance and reliable transportation.
• Legal authorization to work in the U.S.
• A+ / Network+ / Security + Certifications preferred.
• Managed Services Platform experience a plus.

Job description

Entre Technology Services is seeking a Technician I/II/III to deliver onsite and remote IT support for small and mid-sized businesses across Montana, Wyoming, and beyond. The role emphasizes clear user communication, documentation, and organized task handling in a growing team.

Responsibilities include troubleshooting hardware, software, and network issues; maintaining inventory; and supporting new hires. Requires 1–5+ years of relevant experience and a valid driver’s license.