Onsite PT Temporary Customer Service Rep - Lottery Claims

Padmore Global Connections LLC; Indianapolis (IN); On-site; USD 21,000 - 29,000; Full time

Job summary

The Hoosier Lottery is seeking a part-time Contract Customer Service Representative to assist customers with prize claims and product questions. This onsite role runs about 22 hours per week, with duties including greeting customers, processing documents, and selling lottery products at headquarters in Indianapolis.

Responsibilities involve ensuring proper documentation, nightly closeouts when required, and shift coverage.

Qualifications

• High School diploma or equivalent.
• Excellent customer service skills.
• General knowledge of and ability to operate a telephone and cash register.
• Basic knowledge of clerical procedures, methods, and principles.
• Proficient with modern office equipment including computers, fax machines, and scanners

Responsibilities

• Greet customers upon arrival in the Claims Center.
• Ensure all proper documentation is presented prior to claim processing.
• Sell lottery products daily including scratch and draw game products.
• Assist with nightly closing process when needed.
• Provide shift coverage for staff benefit time.
• Other duties as assigned.

Skills

Customer service

Cash handling

Phone & register

Office equipment

Nightly closeouts

Education

High School diploma or equivalent

Job description

The Hoosier Lottery is seeking a part-time Contract Customer Service Representative to assist customers with prize claims and product questions. This onsite role runs about 22 hours per week, with duties including greeting customers, processing documents, and selling lottery products at headquarters in Indianapolis.

Responsibilities involve ensuring proper documentation, nightly closeouts when required, and shift coverage.