Lottery Claims Specialist (Temp) - Customer Success

STI; Evansville (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Hoosier Lottery is seeking a temporary Claims Representative in Evansville to assist customers with the claims process and related inquiries. The role requires greeting customers, verifying documentation, and supporting daily office tasks in the Claims Center.

Ideal candidates have a high school diploma, strong customer service skills, and proficiency with Microsoft Outlook, Excel, and Word, plus basic clerical procedures and proficient use of office equipment.

Qualifications

• High School diploma or equivalent.
• Excellent customer service skills.
• General knowledge of and ability to operate a telephone and cash register.
• Basic knowledge of clerical procedures, methods, and principles.
• Proficient in office software, including Microsoft Outlook, Microsoft Excel and Microsoft Word.
• Proficient with modern office equipment including computer, fax machine, and scanners

Responsibilities

• Greet customers upon arrival in the Claims Center.
• Ensure all proper documentation is presented prior to claim processing.
• Assist Hoosier Lottery staff with daily office duties.
• Answer claims hotline and assist customers with questions.
• Assist with PR photos of winners when needed.

Skills

Customer service

Phone operation

Cash handling

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Office equipment

Job description

Hoosier Lottery is seeking a temporary Claims Representative in Evansville to assist customers with the claims process and related inquiries. The role requires greeting customers, verifying documentation, and supporting daily office tasks in the Claims Center.

Ideal candidates have a high school diploma, strong customer service skills, and proficiency with Microsoft Outlook, Excel, and Word, plus basic clerical procedures and proficient use of office equipment.