Installation Operations Leader

Improveit Home Remodeling; Columbus (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Highly Competitive Compensation & Perks Package

Medical and Dental Insurance Options

401k Retirement Savings Plan

Paid Vacation and Personal Days

State-of-the-Art Technology

Growth-Driven, Entrepreneurial Culture

Great Work Environment

Stability and Backing of a 37-year-old Company with an A+ BBB Rating

Job summary

Improveit Home Remodeling is looking for an Installation Manager in Columbus, Ohio, responsible for managing installer engagement and driving customer satisfaction. This role includes recruiting installers, overseeing installation processes, and implementing performance measures.

With a focus on operational excellence, you'll coordinate resources across departments to achieve timely installations while ensuring a top-notch customer experience. Candidates should have a Bachelor's Degree, experience in residential construction, and strong leadership skills.

Join a stable 37-year company with great compensation and benefit packages.

Qualifications

• At least 3 years of operations experience with a customer service focus.
• At least 4 years of supervisory experience.
• EPA RRP Certified preferred.

Responsibilities

• Drive customer satisfaction through installer engagement.
• Recruit and select personnel for installer positions.
• Hold Installers accountable to established policies.
• Perform analysis to forecast resource needs.
• Develop process initiatives for efficiency and customer satisfaction.
• Manage and resolve cross-functional issues.

Skills

Leadership

Construction

Goal Oriented

Resource Management

Accuracy

Organized

Problem Solving

Analytical Skills

Management Skills

Professionalism

Communication

Conflict Resolution

Accountability

Education

Bachelor's Degree

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Improveit Home Remodeling is looking for an Installation Manager in Columbus, Ohio, responsible for managing installer engagement and driving customer satisfaction. This role includes recruiting installers, overseeing installation processes, and implementing performance measures.

With a focus on operational excellence, you'll coordinate resources across departments to achieve timely installations while ensuring a top-notch customer experience. Candidates should have a Bachelor's Degree, experience in residential construction, and strong leadership skills.

Join a stable 37-year company with great compensation and benefit packages.