Onsite Program Manager—Client Growth & KPIs

Adecco Group; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Adecco Group is seeking an Onsite Manager to be the primary client contact for our programs and escalation point for client questions.

You'll drive the strategic evolution of the client program, oversee daily recruitment activities, monitor KPIs, and position teams for ongoing success by aligning with client goals and ensuring service excellence. This role requires strong relationship building, data interpretation, reporting, and collaboration across functions to grow accounts.

Qualifications

• High school diploma or equivalent with 5+ years of relevant supervisory experience.
• Proven ability to manage a recruitment team in a fast-paced environment.
• Strong written and verbal communication; capable of client relationship management.
• Knowledge of current recruiting practices and compliance with laws.

Responsibilities

• Grow and retain accounts by building relationships with HR and operations.
• Achieve high client satisfaction through surveys and reviews.
• Present quarterly business reviews to directors/VP.
• Maintain KPI/SLA performance and price/sell services.
• Lead recruitment fulfillment and grow accounts.

Skills

Client relationship management

Team leadership

Recruitment management

Communication skills

Organizational skills

KPI & SLA management

Legal compliance knowledge

MS Office proficiency

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Adecco Group is seeking an Onsite Manager to be the primary client contact for our programs and escalation point for client questions.

You'll drive the strategic evolution of the client program, oversee daily recruitment activities, monitor KPIs, and position teams for ongoing success by aligning with client goals and ensuring service excellence. This role requires strong relationship building, data interpretation, reporting, and collaboration across functions to grow accounts.