Onsite Program Lead - Client Growth & Ops

Adecco Group; Blauvelt (NY); On-site; USD 65,000 - 118,000; Full time

Job summary

The Adecco Group seeks an Onsite Manager to be the primary client contact and escalation point for our programs in the New York area. You will lead recruitment operations, monitor KPIs, and develop collaborative partnerships that align with the client’s objectives.

You will price and sell services, maintain client relationships, and drive continuous improvement across processes and SLAs. With a background in service delivery and a track record of managing teams, you will influence day-to-day

Qualifications

• Effective written and verbal communication skills, both one-on-one and in groups.
• Ability to build and maintain strong client relationships and networks.
• Experience managing recruitment teams in fast-paced environments.
• Excellent organizational, prioritization, and multi-tasking skills.
• Adept at establishing and managing KPIs and SLAs.
• Knowledge of current recruiting practices compliant with laws and Company policies.

Responsibilities

• Grow & Retain Accounts by developing relationships with key client contacts.
• Achieve high client satisfaction through surveys and reviews.
• Present monthly/quarterly business reviews to leadership.
• Price and sell services including conversions, temporary and perm placement.
• Ensure client requirements meet SLAs and contractual obligations.
• Drive continuous improvement and innovation in processes and policies.

Skills

Communication skills

Relationship building

Team management

Organizational skills

KPIs & SLAs

MS Office

Education

High school diploma or equivalent

Tools

MS Office suite

Job description

The Adecco Group seeks an Onsite Manager to be the primary client contact and escalation point for our programs in the New York area. You will lead recruitment operations, monitor KPIs, and develop collaborative partnerships that align with the client’s objectives.

You will price and sell services, maintain client relationships, and drive continuous improvement across processes and SLAs. With a background in service delivery and a track record of managing teams, you will influence day-to-day