Production Incident Response & Automation Engineer

Virtusa; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Virtusa is seeking an experienced production support specialist in Chicago to resolve complex incidents by analyzing code, logs, thread dumps, network traffic and database states, and to lead critical incident response. You will develop and deploy hotfixes, SQL corrections, monitoring, alerting, and automation, coordinating permanent fixes with product engineering.

The role requires deep expertise in production support, architectural analysis, and root cause resolution, with the ability to

Qualifications

• The role requires strong technical expertise in production support, code-level debugging, architectural analysis and complex root cause resolution.
• Ability to develop safe production fixes and automation, improve observability and collaborate with engineering teams.

Responsibilities

• Resolve complex production incidents by analyzing application code, logs, thread dumps, network traffic and database states, and lead critical incident response.
• Develop and deploy code hotfixes, SQL corrections, monitoring and alerting improvements, and automation while coordinating permanent fixes with product engineering.

Skills

Production Support

Incident Resolution

Code-Level Debugging

Root Cause Analysis

Application Log Analysis

Thread Dump Analysis

Network Packet Analysis

Database Troubleshooting

Software Bug Fixes

SQL

Python

Bash

Application Monitoring

Alerting

Automation

Production Deployment Readiness

Job description

Virtusa is seeking an experienced production support specialist in Chicago to resolve complex incidents by analyzing code, logs, thread dumps, network traffic and database states, and to lead critical incident response. You will develop and deploy hotfixes, SQL corrections, monitoring, alerting, and automation, coordinating permanent fixes with product engineering.

The role requires deep expertise in production support, architectural analysis, and root cause resolution, with the ability to