Onsite Production Print Specialist & Printer Fleet Coordinator - Monroe MI

appliedinnovation; Monroe (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Applied Innovation in Owosso, located at Monroe Community College, seeks an Onsite Print Specialist & Fleet Coordinator for a Monday–Friday, 7:30 am–4 pm role in a client site print shop. You will manage print center operations, operate production equipment, and oversee fleet items and device moves.

Ideal candidates are dependable, detail-oriented, organized, and proficient with Microsoft Office. Ability to work with client teams and comply with SLAs is essential.

Qualifications

• Excellent customer service skills.
• Dependable, professional, and organized.
• Proficient with Microsoft Office (Outlook, Excel, Word).
• Understanding of printing technologies and machines a plus.
• Background clearance and client vaccination requirements.

Responsibilities

• Manage Print Center operations and meet production needs.
• Operate high volume and office print production equipment.
• Complete print production, delivery, and output requirements.
• Maintain on-site inventory of parts and supplies.
• Serve as liaison with client IT and service departments.
• Establish SOPs, maintain logs, and adhere to SLAs.

Skills

Microsoft Office

Detail oriented

Customer service

Organized

Printing knowledge

Tools

Printer equipment

Job description

Applied Innovation is seeking a self-directed, detail-oriented individual to assist in the day-to-day operations for one of our client locations in the Owosso area in this entry level position. This is a Monday to Friday 7:30 am - 4 pm position located at Monroe Community College at a client location in our print shop.As an Onsite Print Specialist & Fleet Coordinator, below is a list of the essential duties and responsibilities.

Print Center Management

• Develop, implement, and manage all site operations printing needs
• Operate both high volume production print equipment and office print production equipment
• Complete print production, delivery, and output requirement needs of the Print Center
• Document creation capabilities
• Responsible for on-site inventory of parts and supply items

Fleet Management

• First responder/ First level triage
• Supply replenishment
• Hot-swap device management
• Coordination and assistance with equipment moves and installations

Additional Responsibilities

• Liaison with client IT
• Central contact for both the Applied Innovation Customer Loyalty Center and Service Department
• Establish best practices and Standard Operating Procedures
• Maintain daily logs
• Reporting
• Understanding and adherence of contractual Service Level Agreements
• Perform other duties as assigned

Excellent customer service skills are essential, and candidates must be dependable, professional, organized, detail-oriented and able to perform multiple tasks simultaneously. Proficient in Microsoft Office tools, including Outlook, Excel and Word. Demonstrated understanding of printing technologies, working knowledge of machines and tools, including their designs and uses, is a plus. This position requires background clearance, along with client clearance requirements, including flu vaccination.

Applied Innovation offers a full benefit program that includes medical, dental, life, short-term disability, 401(k), paid vacation, and paid holidays