Onsite Printer Support Specialist

ManpowerGroup; Palo Alto (CA); On-site; USD 3,720,000 - 4,271,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Health Savings Account

FSAs

Life Insurance

Disability Insurance

Travel Insurance

401(k) Match

Weekly Pay

Job summary

ManpowerGroup is seeking an Onsite Technical Administrator in Palo Alto, CA. The role focuses on monitoring systems, detecting performance issues, and resolving technical problems across hardware and software platforms using established protocols.

The position emphasizes identifying incident trends, adhering to timeframes, and performing routine installations/configurations. You will respond to inquiries to maintain customer satisfaction and execute change management activities to ensure

Qualifications

• High School Diploma or GED or equivalent
• 2-5 years of related work experience, preferably in maintenance, quality, or related field
• Ability to manage consumable inventory and ensure supplies at client sites
• Strong troubleshooting, including device issues and end-user assistance
• Excellent communication to coordinate with support teams and report dissatisfaction

Responsibilities

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms/applications using established protocols.
• Identify incident trends for escalation, adhering to strict timeframes, and following established protocols.
• Conduct routine installations and configurations, assembling and integrating systems/products according to standard protocols.
• Respond promptly to service, product, technical, and customer-relations inquiries to ensure high customer satisfaction.
• Execute scripted change management activities, maintaining service quality and compliance through incident, change, and problem management processes.

Skills

Troubleshooting

End-user Support

Communication

Time Management

Education

High School Diploma or GED

Job description

ManpowerGroup is seeking an Onsite Technical Administrator in Palo Alto, CA. The role focuses on monitoring systems, detecting performance issues, and resolving technical problems across hardware and software platforms using established protocols.

The position emphasizes identifying incident trends, adhering to timeframes, and performing routine installations/configurations. You will respond to inquiries to maintain customer satisfaction and execute change management activities to ensure