Field Print Support Technician

ManpowerGroup; Palo Alto (CA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical plan (Waiting period)

Dental plan

Vision plan

Health Savings Account

Health Flexible Spending Account

Dependent Care FSA

Supplemental Life Insurance

Short Term Disability

Long Term Disability

Business Travel Insurance

401(k) with Match

Weekly Pay

Job summary

ManpowerGroup is seeking an Onsite Technical Administrator in Palo Alto, CA to support the onsite service team within the Operations Department. The role focuses on monitoring systems, performing installations, and resolving technical issues to ensure excellent customer satisfaction.

Ideal candidates will have strong communication skills, problem-solving abilities, and the ability to manage inventory and support routine change management processes.

Qualifications

• High School Diploma, GED, or higher secondary education, or demonstrated work experience.

Responsibilities

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms using established protocols.
• Conduct routine installations, configurations, and assemble and integrate systems/products following standard protocols.
• Respond promptly to service, product, technical, and customer-relations inquiries to ensure high customer satisfaction.
• Execute scripted change management activities while adhering to incident, change, and problem management processes.
• Manage consumable inventory, including replacing toner, consumables, and paper, and ensure availability at customer sites.

Skills

Troubleshooting

Communication

Customer service

Organizational skills

Proactive problem solving

Education

High School Diploma or GED

Job description

Our client, a leading provider of technical support and maintenance services, is seeking a Onsite Technical Administrator to join their team. As a Onsite Technical Administrator, you will be part of the Operations Department supporting the onsite service team. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Onsite Technical Administrator

Location: Palo Alto, CA

Pay Range: 28.00

What's the Job?

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms using established protocols.

• Conduct routine installations, configurations, and assemble and integrate systems/products following standard protocols.

• Respond promptly to service, product, technical, and customer-relations inquiries to ensure high customer satisfaction.

• Execute scripted change management activities while adhering to incident, change, and problem management processes.

• Manage consumable inventory, including replacing toner, consumables, and paper, and ensure availability at customer sites.

What's Needed?

• High School Diploma, GED, or higher secondary education, or demonstrated work experience.

• Typically 2-5 years of related work experience in maintenance, quality, or a related field.

• Ability to troubleshoot hardware and software issues effectively.

• Strong organizational skills and attention to detail.

• Excellent communication and customer service skills.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.

• Chance to develop technical skills and gain valuable industry experience.

• Supportive team culture focused on growth and collaboration.

• Potential for career advancement within the organization.

• Access to comprehensive training and resources to enhance your professional development.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.