Onsite Practice Lead - Primary & Urgent Care

UChicago Medicine; Illinois; On-site; USD 85,000 - 110,000; Full time

Job summary

UChicago Medicine is hiring a Practice Lead for the Beverly & Homewood clinics, based in the greater Chicagoland area. This 100% onsite role supervises front and back office teams, manages scheduling and billing processes, and partners with clinical staff to ensure efficient patient flow and high-quality service.

The ideal candidate has an Associate degree with 5+ years in healthcare and customer service, strong communication, and proficiency in Epic.

Qualifications

• Associates degree in related field.
• 5+ years of healthcare and customer service experience.
• Excellent interpersonal and communication skills.
• Ability to balance multiple priorities and handle challenging situations.
• Experience with Epic software.

Responsibilities

• Supervise front and back office staff and ensure staffing supports patient flow.
• Manage reception and scheduling to optimize efficiency and monitor wait times.
• Coordinate with clinical staff to room patients timely and address needs.
• Oversee checkout, collect co-pays, reschedule follow-ups, and provide after-visit summaries.
• Maintain understanding of front/back office roles and scheduling templates.
• Manage physician templates in scheduling system for satisfaction.
• Record patient arrival times and communicate wait times; log checkout times.
• Order clerical supplies and ensure billing compliance.
• Support pre-certification, authorizations, and billing queues.
• Serve as practice liaison for scheduling, records, insurance, referrals and complaints.
• Support quality, safety, and regulatory initiatives; maintain equipment usage.
• Collaborate with Practice Manager on recruiting, training, and payroll.
• Perform basic office duties as assigned.

Skills

Interpersonal skills

Customer service

Communication

Multitasking

Problem solving

Education

Associate degree in related field

Bachelor's degree

Tools

Epic

Job description

UChicago Medicine is hiring a Practice Lead for the Beverly & Homewood clinics, based in the greater Chicagoland area. This 100% onsite role supervises front and back office teams, manages scheduling and billing processes, and partners with clinical staff to ensure efficient patient flow and high-quality service.

The ideal candidate has an Associate degree with 5+ years in healthcare and customer service, strong communication, and proficiency in Epic.