Onsite Pest Control Customer Care Specialist

Clark Pest Control, Inc.; Cherry Hill Township (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance and vision

Dental insurance

401(k) plan

Paid vacation and holidays

Employee discounts

Training program

Job summary

Orkin is seeking a Customer Service Specialist to support scheduling, routing, and customer interactions from our local office. This role focuses on providing top-tier service as part of a trusted industry leader with extensive training and growth opportunities.

The position emphasizes strong communication, precise data handling, and teamwork in a fast-paced environment. On-site work with competitive hourly pay and comprehensive benefits is offered.

Qualifications

• Experience in customer service or sales preferred.
• Excellent interpersonal and communication skills.
• Basic computer skills and proficiency in MS Office.
• Strong attention to detail and time management.
• Ability to prioritize tasks effectively.

Responsibilities

• Answer inbound calls and schedule, confirm, and follow up on service appointments.
• Navigate Windows-based and web-based systems to track routes and schedules.
• Schedule appointments for technicians to minimize drive time and optimize routes.
• Identify customer concerns and evaluate needs with active listening.
• Maintain accurate customer information and call logs.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance and protect customer privacy.

Skills

Customer Service

Sales experience

Interpersonal skills

Microsoft Office

Attention to detail

Time management

Education

High School Diploma or equivalent

Job description

Orkin is seeking a Customer Service Specialist to support scheduling, routing, and customer interactions from our local office. This role focuses on providing top-tier service as part of a trusted industry leader with extensive training and growth opportunities.

The position emphasizes strong communication, precise data handling, and teamwork in a fast-paced environment. On-site work with competitive hourly pay and comprehensive benefits is offered.