Onsite People Operations Lead - HR & Onboarding

HireArt; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance through ICHRA

Employer-paid dental/vision insurance

Life & disability insurance

Work-from-home stipends

Company laptop provided

Phone/internet stipend

Uncapped PTO

401(k) Fidelity

Job summary

HireArt is seeking an organized Operations Site Lead to provide onsite HR and workforce operations support for a key client in San Francisco. You’ll manage onboarding, training, coaching, and employee inquiries, delivering a positive experience for both the client and contract workers.

The role emphasizes autonomous work, clear communication, and scalable people operations processes. You will be the main contact for HR-related questions, support deployment and recruiting, and help shape the

Qualifications

• 2+ years of experience providing direct people support to a workforce of 50+ in Operations, HR, Employee Experience, or Workforce Management.
• 1+ years of experience supporting clients as a point of contact/liaison.
• Strong understanding of program management and experience optimizing, documenting, and defining programmatic processes.
• Tech savvy with experience using project management and relationship management platforms.
• Strong spreadsheet skills (Excel or Google Sheets).

Responsibilities

• Drive employee day-one readiness: onboarding materials logged, first-day info clearly communicated, onboarding completed within 24 hours.
• Field payroll, timesheet, PTO, benefits, and HR inquiries via Zendesk, Slack, in-person, and phone.
• Address performance, behavior, and attendance issues with coaching, documentation, and termination when needed.
• Monitor attendance and submit accurate timekeeping hours for client approval.
• Develop rapport with client and workers as main HR contact for contract employees.
• Provide deployment and recruiting support to the client.
• Strategically guide development of the employee experience.
• Implement scalable people operations processes balancing positive experiences with client policies.

Skills

Onboarding coordination

HR/People operations

Client liaison

Coaching & feedback

Communication

Time management

Education

HR certification (preferred)

Bachelor's degree not required

Tools

Zendesk

Slack

Workday

VMS (VNDLY)

Monday.com

Excel/Google Sheets

Job description

HireArt is seeking an organized Operations Site Lead to provide onsite HR and workforce operations support for a key client in San Francisco. You’ll manage onboarding, training, coaching, and employee inquiries, delivering a positive experience for both the client and contract workers.

The role emphasizes autonomous work, clear communication, and scalable people operations processes. You will be the main contact for HR-related questions, support deployment and recruiting, and help shape the