On-Site PC Support Technician — Per-Call Incentives

Worldwide TechServices, LLC; Mechanicsville (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Worldwide TechServices, LLC in Mechanicsville, VA is seeking a Dynamic PC Support Technician to troubleshoot desktops and laptops, provide client-facing support, and assist with infrastructure tasks at client sites.

The role requires 0–2 years of relevant experience and a technical school certification or equivalent, plus a valid driver’s license and willingness to travel. You will document activities and follow safety guidelines daily.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in guidelines and policies
• Complete all administrative tasks associated with each call as documented in policies and guidelines
• Complete real-time reporting of all calls as documented in policies and guidelines
• Follow established policies and documents relating to service delivery for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within them daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Technical communication

Driving

Equipment handling

Repair toolkit ownership

Education

Technical school certification or equivalent

Tools

OEM Certifications maintenance

Knowledge of software & hardware

Valid Driver’s License

Job description

Worldwide TechServices, LLC in Mechanicsville, VA is seeking a Dynamic PC Support Technician to troubleshoot desktops and laptops, provide client-facing support, and assist with infrastructure tasks at client sites.

The role requires 0–2 years of relevant experience and a technical school certification or equivalent, plus a valid driver’s license and willingness to travel. You will document activities and follow safety guidelines daily.