On-Site PC Support Specialist - Per-Call Incentives

Worldwide TechServices, LLC; Alexandria (LA); On-site; USD 38,000 - 54,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to diagnose and repair desktops and laptops, interact with clients to resolve issues promptly, and ensure service calls are completed within guidelines. The role requires a technical school certification or equivalent and 0–2 years experience; candidates must be able to travel to client locations, have a valid driver's license, and possess a basic repair toolkit.

This on-site position is in Alexandria, Louisiana.

Qualifications

• Requires technical school certification or equivalent.
• 0–2 years of relevant experience preferred.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the client SLAs.
• Meet customer service satisfaction criteria.
• Complete administrative tasks documented in policies.
• Report all activity accurately and timely.

Skills

Communication

Client travel

Long-distance travel

Lifting 50 lbs

Repair toolkit

Education

Technical school cert

Tools

OEM Certifications

Job description

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to diagnose and repair desktops and laptops, interact with clients to resolve issues promptly, and ensure service calls are completed within guidelines. The role requires a technical school certification or equivalent and 0–2 years experience; candidates must be able to travel to client locations, have a valid driver's license, and possess a basic repair toolkit.

This on-site position is in Alexandria, Louisiana.