Onsite Patient Support Specialist – Med-Tech AI Device

Fasikl, Inc.; Minnesota; On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO / paid holidays

401(k)

Job summary

A med-tech company in Minnesota is seeking a Customer Support Representative to assist patients and caregivers with an AI therapeutic device. You will be responsible for guiding users through onboarding, troubleshooting device issues, and maintaining accurate documentation of interactions. The ideal candidate is a compassionate communicator with strong technical skills and experience in customer service or medical device support. This on-site role offers a competitive pay rate and comprehensive benefits package.

Qualifications

• Experience in customer service, patient support, or medical device support preferred.
• Familiarity with support tools is a plus.

Responsibilities

• Serve as the primary point of contact for patients and caregivers.
• Guide new users through onboarding and device setup.
• Troubleshoot device and connectivity issues.
• Maintain accurate documentation of all interactions.
• Assist with resupply coordination and general support needs.

Skills

Compassionate communicator

Technical troubleshooting skills

Strong verbal and written skills

Organized and detail-oriented

Education

Bachelor’s degree preferred

Tools

Zendesk

Salesforce

EMRs

Job description

A med-tech company in Minnesota is seeking a Customer Support Representative to assist patients and caregivers with an AI therapeutic device. You will be responsible for guiding users through onboarding, troubleshooting device issues, and maintaining accurate documentation of interactions. The ideal candidate is a compassionate communicator with strong technical skills and experience in customer service or medical device support. This on-site role offers a competitive pay rate and comprehensive benefits package.