Neuromodulation Medical Device Support Engineer (Onsite)

Abbott; Plano (TX); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Flexible Spending Accounts

Supplemental Life Insurance

Short Term Disability

Long Term Disability

Critical Illness, Hospital coverage, &

401(k)

Résumé du poste

Abbott is seeking a Patient Support/Customer Service professional for a 6‑month, onsite role in Plano, TX. You will assist healthcare professionals, patients, and clinicians with device troubleshooting, diagnostics, and guidance on product use.

The role emphasizes strong technical aptitude and excellent communication in a regulated medical device environment, with prioritization of patient safety and quality service.

Qualifications

• 5 years of experience or bachelor’s degree in science in technical support, medical support, call center operations, or customer service roles requiring troubleshooting or device handling.
• Experience in environments such as healthcare facilities, clinics, labs, technical service centers, or medical device customer support teams is beneficial.
• Experience working with patients, healthcare providers, or medical staff is a plus, especially where device setup or guidance was involved.
• Exposure to neuromodulation, implantable devices, electrophysiology, or patient monitoring equipment is beneficial but not required.
• High school diploma or equivalent with relevant technical, medical, or customer support experience is acceptable.
• Optional bachelor’s degree in bioscience, biomedical engineering, or related fields.

Responsabilités

• Strong customer service background, including experience assisting patients, clinicians, or technical users in high volume or fast paced environments.
• Call center or remote support experience, especially roles requiring clear communication, documentation, and multi system navigation.
• Practical exposure to medical devices, neuromodulation systems, clinical equipment, or other technology used in healthcare settings.
• Ability to interpret technical instructions, product guides, diagrams, specifications, and clinical-use protocols.

Connaissances

Customer service

Call center experience

Technical troubleshooting

Communication skills

Formation

Bachelor's degree in science

High school diploma or equivalent

Outils

Diagnostics software

Description du poste

Abbott is seeking a Patient Support/Customer Service professional for a 6‑month, onsite role in Plano, TX. You will assist healthcare professionals, patients, and clinicians with device troubleshooting, diagnostics, and guidance on product use.

The role emphasizes strong technical aptitude and excellent communication in a regulated medical device environment, with prioritization of patient safety and quality service.