Onsite Patient Services Specialist

One Community Health; Rancho Murieta (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

One Community Health in Sacramento, CA is seeking a patient-focused front desk specialist to join our on-site team. You will greet patients, verify demographics and insurance, collect co-pays, and coordinate with care teams to minimize delays in service.

The ideal candidate has at least 3 years of medical secretarial/office experience, a high school diploma or equivalent, and CPR/BLS certification. This role emphasizes confidentiality and effective communication with diverse patients.

Qualifications

• High school diploma or equivalent.
• 3 years previous medical secretarial/office experience.
• Active CPR, BLS Certification.

Responsibilities

• Promptly and courteously provide information and services requested by patients.
• Take initiative to seek assistance and inform patients of who will help, ensuring requests are addressed.
• Maintain strict patient/clients confidentiality at all times.
• Verify and update patient demographic and insurance information.
• Communicate appointment delays effectively with patients and providers; update wait times.
• Verify patient insurance eligibility and co-payment (HMO, PPO, Managed Care).
• Create daily batch and collect co-pay, provide receipt, and obtain card authorization as needed.
• Explain terms and conditions of services and financial responsibility.
• Answer phones as needed.

Skills

Patient service

Communication

Phone etiquette

Education

High school diploma or equivalent

Job description

One Community Health in Sacramento, CA is seeking a patient-focused front desk specialist to join our on-site team. You will greet patients, verify demographics and insurance, collect co-pays, and coordinate with care teams to minimize delays in service.

The ideal candidate has at least 3 years of medical secretarial/office experience, a high school diploma or equivalent, and CPR/BLS certification. This role emphasizes confidentiality and effective communication with diverse patients.