Patient Services Representative

One Community Health; Rancho Murieta (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

One Community Health in Sacramento, CA is seeking a patient-focused front desk specialist to join our on-site team. You will greet patients, verify demographics and insurance, collect co-pays, and coordinate with care teams to minimize delays in service.

The ideal candidate has at least 3 years of medical secretarial/office experience, a high school diploma or equivalent, and CPR/BLS certification. This role emphasizes confidentiality and effective communication with diverse patients.

Qualifications

• High school diploma or equivalent.
• 3 years previous medical secretarial/office experience.
• Active CPR, BLS Certification.

Responsibilities

• Promptly and courteously provide information and services requested by patients.
• Take initiative to seek assistance and inform patients of who will help, ensuring requests are addressed.
• Maintain strict patient/clients confidentiality at all times.
• Verify and update patient demographic and insurance information.
• Communicate appointment delays effectively with patients and providers; update wait times.
• Verify patient insurance eligibility and co-payment (HMO, PPO, Managed Care).
• Create daily batch and collect co-pay, provide receipt, and obtain card authorization as needed.
• Explain terms and conditions of services and financial responsibility.
• Answer phones as needed.

Skills

Patient service

Communication

Phone etiquette

Education

High school diploma or equivalent

Job description

Location: Sacramento, CA

Job Id:252

# of Openings:2

This position serves as a resident expert in their area of support by providing an environment of good will and optimum services to patients and clients.

This role is on-site (100%) in Sacramento, CA (95811).

Essential Functions

• Promptly and courteously provides the information and services requested by patient.


• Takes initiative to seek assistance from others; informs patient/clients of the need to do so; explains who is being called upon to help; and ensures that all patient/clients requests are addressed in a way which minimizes inconveniences of all parties.


• Maintain strict patient/clients confidentiality at all times.


• Verify and update patient demographic information and insurance information.


• Communicate appointment delays effectively with patients and providers; apprise patients of wait times, delays, etc.


• Verify patient insurance eligibility and co-payment. (HMO's, PPO's, Managed Care)


• Create daily batch and collect co-pay, provide receipt, and obtain credit/debit card authorization as needed.


• Explain terms and conditions of services and financial responsibility


• Answers phones as needed.

Requirements

• High school diploma or equivalent required


• 3 years previous medical secretarial/office experience required.


• Active CPR, BLS Certification.

Preferred

• Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives. Candidates who demonstrate inclusive thinking and interpersonal awareness help strengthen our commitment to equitable and compassionate care for all.


• Demonstrated person-centered approach and familiarity with trauma informed systems and restorative practices.

Reasonable Accommodations

One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require an accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application, please contact us [e-mail]

Our Benefits

For information on the comprehensive benefits we provide, please visit:https://onecommunityhealth.com/careers/recruitment/

Additional Information

We only employ US citizens and non-US citizens authorized to work in the United States in compliance with federal law.