Onsite Patient Scheduler — High-Volume Calls

TEKsystems; St. Louis (MO); On-site; USD 63,039,000 - 65,904,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off / PTO

Job summary

TEKsystems in Saint Louis, MO is seeking a Patient Services Specialist to manage a high-volume scheduling workflow, handling phone and email communications, insurance verification, and referrals. This contract-to-hire role emphasizes accurate patient registration and coordination with physicians and staff.

Onsite work in Saint Louis offers a stable environment and opportunities to grow within a large, established services partner.

Qualifications

• High-volume inbound/outbound call experience (65 to 80 calls per day).
• Patient scheduling, registration, or healthcare customer service experience.
• Insurance verification and referral processing experience.
• Knowledge of medical billing practices and financial assistance programs.
• Strong communication, multitasking, and problem-solving skills.

Responsibilities

• Assist patients with scheduling appointments over the phone and via email.
• Obtain insurance information, referral forms, and other required documentation from patients.
• Counsel patients on financial assistance options and insurance-related matters.
• Schedule and register patients remotely with no direct patient contact.
• Communicate with physicians and clinical staff regarding urgent scheduling requests and referrals.
• Collect and verify patient demographics and insurance information during the registration process.
• Review and maintain scheduling accuracy for new and existing patients.
• Contact patients with appointment reminders and obtain any required insurance or referral information.
• Process internal physician referrals for clinical care.

Skills

High-volume calls

Patient scheduling

Insurance verification

Referral processing

Communication

Tools

Electronic scheduling systems

Job description

TEKsystems in Saint Louis, MO is seeking a Patient Services Specialist to manage a high-volume scheduling workflow, handling phone and email communications, insurance verification, and referrals. This contract-to-hire role emphasizes accurate patient registration and coordination with physicians and staff.

Onsite work in Saint Louis offers a stable environment and opportunities to grow within a large, established services partner.