On-Site Patient Experience Concierge - Fertility Care

Pinnacle Fertility, Inc.; Seattle (WA); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Dental insurance

Life insurance

Vision insurance

Paid time off (PTO)

Paid holidays

Retirement savings program

Job summary

Pinnacle Fertility is seeking a Patient Experience Coordinator in Seattle, WA to guide patients through financial processes and obligations. This on-site role emphasizes warmth, accuracy, and teamwork in a fast-paced fertility care environment.

The position welcomes candidates with strong customer service backgrounds and a willingness to train in fertility specifics, offering opportunities across multiple clinic locations in Washington.

Qualifications

• 1–2 years of experience in customer service, hospitality, healthcare, a medical office, or another patient-facing environment.
• Strong communication, organization, and problem-solving skills.
• A compassionate, patient-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with electronic medical records, scheduling systems, and basic computer applications preferred.

Responsibilities

• Welcome and check in patients while creating a professional, compassionate experience.
• Verify demographic, insurance, and appointment information.
• Manage incoming calls, patient questions, and appointment scheduling.
• Maintain accurate and confidential patient records within the electronic medical record.
• Process billing information, copays, and patient payments.
• Partner with clinical and administrative teams to support efficient clinic operations.
• Help resolve patient concerns and connect patients with the appropriate team member.
• Maintain an organized and welcoming reception environment.
• Float between Washington clinic locations based on staffing and operational needs.
• Support additional projects and administrative responsibilities as assigned.

Skills

Customer service

Communication

Organization

Problem solving

Empathy

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR) systems

Scheduling systems

Basic computer applications

Job description

Pinnacle Fertility is seeking a Patient Experience Coordinator in Seattle, WA to guide patients through financial processes and obligations. This on-site role emphasizes warmth, accuracy, and teamwork in a fast-paced fertility care environment.

The position welcomes candidates with strong customer service backgrounds and a willingness to train in fertility specifics, offering opportunities across multiple clinic locations in Washington.