Onsite Patient Experience Coordinator - Care & Finance

Pinnacle Fertility; Everett (WA); Vor Ort; USD 29.000 - 44.000; Vollzeit

Benefits dieser Stelle

Comprehensive healthcare

Dental, life, and vision insurance

Generous PTO and paid holidays

Retirement savings program

Zusammenfassung

Pinnacle Fertility in Everett, WA is seeking a Patient Experience Coordinator to guide patients through financial processes and ensure clear understanding of obligations. This full-time onsite role involves welcoming patients, verifying information, handling calls, and supporting clinic operations with compassion and efficiency.

With no fertility experience required, training is offered. The position emphasizes patient-focused service, teamwork, and a smooth financial journey across multiple

Qualifikationen

• High school diploma or equivalent required.
• 1–2 years of experience in customer service, hospitality, healthcare, or patient-facing environment preferred.
• Strong communication, organization, and problem-solving skills.
• Compassionate, patient-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and ability to work with cross-functional teams.
• Professionalism and empathy when supporting patients through sensitive situations.
• Proficiency with electronic medical records, scheduling systems, and basic computer applications preferred.
• Curiosity and enthusiasm for learning about fertility and reproductive healthcare.

Aufgaben

• Welcome and check in patients while creating a professional, compassionate experience.
• Verify demographic, insurance, and appointment information.
• Manage incoming calls, patient questions, and appointment scheduling.
• Maintain accurate and confidential patient records within the electronic medical record.
• Process billing information, copays, and patient payments.
• Partner with clinical and administrative teams to support efficient clinic operations.
• Help resolve patient concerns and connect patients with the appropriate team member.
• Maintain an organized and welcoming reception environment.
• Float between Washington clinic locations based on staffing and operational needs.
• Support additional projects and administrative responsibilities as assigned.

Kenntnisse

Customer service

Communication

Organization

Problem solving

Attention to detail

Empathy

Teamwork

Ausbildung

High school diploma or equivalent

Tools

EMR systems

Scheduling systems

Basic computer apps

Jobbeschreibung

Pinnacle Fertility in Everett, WA is seeking a Patient Experience Coordinator to guide patients through financial processes and ensure clear understanding of obligations. This full-time onsite role involves welcoming patients, verifying information, handling calls, and supporting clinic operations with compassion and efficiency.

With no fertility experience required, training is offered. The position emphasizes patient-focused service, teamwork, and a smooth financial journey across multiple