Onsite Patient Experience Coordinator I

Boston Children’s Hospital; Worcester (MA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Sign-on Bonus of $2,000

Job summary

Boston Children’s Hospital is seeking a Patient Experience Representative I to enhance patient experience across our Worcester and Needham locations. This role requires effective customer service, administrative support, and collaboration with providers to manage complex patient issues.

The ideal candidate will possess a high school diploma, basic customer service experience, and demonstrate attention to detail. Successful candidates will have a positive demeanor and effective communication skills, contributing to a supportive hospital environment.

Qualifications

• Basic customer service and computer skills.
• Ability to communicate effectively both orally and in writing.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Provide positive customer service to patients, families, and visitors.
• Schedule patient encounters and monitor daily schedules.
• Assist in collecting patient demographics and insurance information.

Skills

Customer service

Communication skills

Attention to detail

Education

High School Diploma/GED

Job description

Boston Children’s Hospital is seeking a Patient Experience Representative I to enhance patient experience across our Worcester and Needham locations. This role requires effective customer service, administrative support, and collaboration with providers to manage complex patient issues.

The ideal candidate will possess a high school diploma, basic customer service experience, and demonstrate attention to detail. Successful candidates will have a positive demeanor and effective communication skills, contributing to a supportive hospital environment.